Lena Thomas
Phoenix,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Dispatch Supervisor
PACE Suburban Bus
Markham , IL
2022.09 - Current
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Prepared daily work and run schedules.
Relief Dispatch Supervisor
PACE Suburban Bus
Markham , IL
2022.06 - 2022.09
- Monitor bus operators
- Maintain work assignments
- Investigate accidents, passenger incidents and detour routing
- Answers and generates reports off IBS
- Maintain dispatch paperwork, answer phones and field calls
Bus Operator
PACE Suburban Bus
Markham , IL
2014.12 - 2022.06
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Provided safe and reliable transportation for passengers to their destinations.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Adhered to set schedules while operating buses safely along assigned routes.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
LPN/Patient Care Technician
Advocate Christ Medical Center
Oak Lawn , IL
2004.08 - 2014.11
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Performed routine laboratory tests including urinalysis, blood glucose monitoring and others.
- Monitored patient progress during treatments or procedures, reporting any abnormalities to the healthcare team immediately.
- Maintained accurate medical records of each patient's health condition.
- Conducted daily rounds visiting assigned patients ensuring they are comfortable and have all necessary supplies available.
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Certified Medical Assistant
Advocate South Suburban Hospital
Hazel Crest , IL
2001.07 - 2004.08
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered injections under the direction of a physician or nurse practitioner.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patient examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
Security Police Entry Controller
United States Air Force, USAF
1990.09 - 2002.09
- Inspected vehicles entering or leaving the premises for any prohibited items.
- Maintained logs of all visitors entering and exiting the facility.
- Responded to emergency situations in a timely manner as per protocol.
- Communicated effectively with co-workers, supervisors, and other personnel onsite.
- Adhered to company policies and procedures at all times while on duty.
- Ensured compliance with security protocols by checking badges and identity cards of visitors.
- Conducted regular rounds within the site to ensure safety and security of personnel and property.
- Operated radio equipment for communication purposes between departments.
- Strictly enforced safety regulations at all times while on duty.
- Patrolled assigned areas regularly to detect any suspicious activities or persons.
Certified Medical Assistant
Ingalls Hospital
Harvey , IL
1996.11 - 2001.07
- Same as above
- In house, floated to various specialty physicians.
Education
Licensed Practical Nurse - Nursing
Everest College
Merrillville, IN2010-04
Associate of Applied Science - Medical Assisting
Robert Morris University
Orland Park, IL1996-11
Skills
- Employee Training
- Knowledgeable in Intelligent Bus Systems
- Proficiency in Microsoft Windows
- Records Maintenance
- Scheduling Expertise
- Incident Reporting
- Dispatcher Monitoring
- Customer Relations
- Dispatching Procedures
- Positive Communication Skills
- Route Navigation
Accomplishments
- Air Force Achievement Medal
- Air Force Good Conduct Medal
- National Defense Medal
- Air Force Overseas Long Tour Medal
- Southwest Asia Medal
Timeline
Dispatch Supervisor
PACE Suburban Bus
2022.09 - Current
Relief Dispatch Supervisor
PACE Suburban Bus
2022.06 - 2022.09
Bus Operator
PACE Suburban Bus
2014.12 - 2022.06
LPN/Patient Care Technician
Advocate Christ Medical Center
2004.08 - 2014.11
Certified Medical Assistant
Advocate South Suburban Hospital
2001.07 - 2004.08
Certified Medical Assistant
Ingalls Hospital
1996.11 - 2001.07
Security Police Entry Controller
United States Air Force, USAF
1990.09 - 2002.09
Licensed Practical Nurse - Nursing
Everest College
Associate of Applied Science - Medical Assisting
Robert Morris University
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