Lenae Burkhart
Reno,NV
Summary
I excel in customer service management and conflict resolution. Ability to train and develop staff while enhancing guest experiences through strong food and beverage knowledge. Recognized for effective multitasking and maintaining high service standards in fast-paced environments. I believe in a strong teamwork environment and leading by example. Upselling is a strength of mine as a server as well as being able to work with all personalities. I love challenges and learn quick on my feet.
Overview
11
11
years of professional experience
Work History
Service Manager
Texas Roadhouse
Reno, NV
04.2019 - 03.2026
- Assisted guests with interactions across multiple table sections as a server, including order taking and cash handling.
- I advanced to bartending and subsequently to a supervisory role within one year. Promoted to service manager after four years and maintaining that position for three years.
- Skilled in conflict de-escalation and effective resolution of guest issues.
- Strong food and beverage knowledge and ability to suggestively upsell.
- Strong POS skills and troubleshooting.
- Ability to work beside and effectively manage a large staff.
Server
Original Mel’s Diner
Reno, NV
05.2015 - 09.2019
- Delivered exceptional customer service in a fast-paced dining environment.
- Worked with kitchen staff to ensure timely food preparation and food delivery.
- I traveled and helped open 4 other locations as a training server.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, handle guests allergies, and modifications.
Education
High School Diploma -
Damonte Ranch High School
Reno, NV06.2016
Skills
- Positive attitude
- Team player
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
Timeline
Service Manager
Texas Roadhouse
04.2019 - 03.2026
Server
Original Mel’s Diner
05.2015 - 09.2019
High School Diploma -
Damonte Ranch High School