LeNae Pohl
Prior Lake,MN
Summary
Dynamic clinical leader with over fifteen years of leadership experience, specializing in enhancing patient and care team outcomes. Proven ability to build diverse teams and implement strategies that align with business objectives. Recognized for developing impactful communication strategies as a trusted partner and change agent, while excelling in high-pressure environments. Skilled in ensuring compliance with clinical protocols, managing participant recruitment, and maintaining data integrity.
Overview
21
21
years of professional experience
Work History
Clinical Manager
Park Nicollet Health Systems
Plymouth, MN
01.2022 - 01.2024
- Managed daily building, patient, and business operations including, but not limited to budget, staffing, patient experience and quality
- Increased patient and experience quality measures with focus on value based care
- Created an Excel spreadsheet to monitor data and share clinic volumes with Physicians to drive improvement
- Implemented daily huddles with a weekly Monday Huddle communication
Director, Respiratory Care, Rehab Services, Cardiology and Pulmonary Clinic
Valleywise Health Systems
Phoenix, AZ
01.2017 - 01.2022
- Directed strategic and operational efforts to enhance systems aligned with patient care delivery.
- Elevated standards of patient care through emphasis on best practices and safety.
- Encourages team interaction throughout all organizational tiers.
- Facilitated collaboration with key stakeholders to achieve patient care objectives efficiently.
- Designed a daily management board to boost team flow awareness.
- Developed an Excel spreadsheet to track data and share clinic volumes for driving improvement.
- Streamlined EMR clinical referral processes to enhance workflow efficiency.
- Directed acquisition and implementation of new ventilator technology.
Co-Owner
Je'LeNae Medical Spa
Gilbert, AZ
01.2016 - 01.2019
- Company Overview: Created a Patient-Focused Center for Advanced Medically Supervised Weight Loss and Skin & Body
- Rejuvenation Services serving the Chandler and Gilbert areas while delivering ethical and high-quality care
- Increased knowledge in starting own business
- Delivered-opening doors within 8 months from conception to fully running
- Gained knowledge in Social Media marketing from paid vs
- Organic growth
- Created a Patient-Focused Center for Advanced Medically Supervised Weight Loss and Skin & Body
- Rejuvenation Services serving the Chandler and Gilbert areas while delivering ethical and high-quality care
Clinic Manager, Cardiology, Pulmonology and Oncology
Valleywise Health Systems
Phoenix, AZ
01.2017 - 12.2017
- Manage and lead clinic operations including, but not limited to budget, staffing, patient experience, compliance, EMR, employee engagement and patient and clinic flows
- Created a daily management board to increase awareness of patient and team flow/volume
- Created an Excel spreadsheet to monitor data and share clinic volumes with Physicians
- Decreased EMR clinical referral and account workque volumes assigned to clinic
- Created and implemented Phase 1 Language Services process
Patient Financial Services, Registration Manager
Methodist Hospital, Park Nicollet Health Services
St. Louis Park, MN
01.2008 - 01.2015
- Managed 24/7 daily operations for three departments, (Admitting, Financial Counselors and Authorization Team) with 4 direct and 60 indirect employees, which includes, but not limited to staffing, payroll, and compliance with state and federal regulations
- Increased emergency room front end collections steadily by 10% annually
- Grew the Financial Counselor department by 2.0 FTE's and increased their role
- Saved department level relationships with emergency, surgery, and cardiology departments
- Achieved a process to collect upfront surgical copays and collected $130,000 the first year
Clinical Practice Manager
Minneapolis Heart Institute, Allina Health System
Minneapolis, MN
01.2003 - 01.2008
- Managed daily operations including, but not limited to budget, staffing, patient experience and flow, laboratory department, compliance, and an EMR with 5 direct and 70 indirect employees
- Increased patient daily volume by 50%
- Saved 5 FTE's by cross training frontline staff
- Achieved the successful relocation of the clinic and successful implementation of a new EMR
Education
Certificate -
Patient Access Operations
EPIC University02-2024
Certificate -
Certificate Lean Six Sigma - Yellow Belt
Valleywise Health, Phoenix, AZ08-2018
Certificate -
Kaizen Lean Leadership
06-2013
Certificate -
National Incident Management System IS-700
Emergency Management Institute08-2009
Certificate -
Introduction To Incident Command System Health Care/Hospitals IS-100
Emergency Management Institute08-2009
Certificate of Technical Studies - Respiratory Therapy
St. Paul Technical College
Skills
- Quality improvement
- Workforce Engagement
- Team Development
- HIPAA Regulation Adherence
- Operational Strategy Development
- Healthcare Documentation Management
- Strategic planning
- Compliance with regulatory guidelines
- Administrative oversight
- Patient relationship management
- Recruitment and retention
- Accounting proficiency
- Continuous Improvement
Timeline
Clinical Manager
Park Nicollet Health Systems
01.2022 - 01.2024
Director, Respiratory Care, Rehab Services, Cardiology and Pulmonary Clinic
Valleywise Health Systems
01.2017 - 01.2022
Clinic Manager, Cardiology, Pulmonology and Oncology
Valleywise Health Systems
01.2017 - 12.2017
Co-Owner
Je'LeNae Medical Spa
01.2016 - 01.2019
Patient Financial Services, Registration Manager
Methodist Hospital, Park Nicollet Health Services
01.2008 - 01.2015
Clinical Practice Manager
Minneapolis Heart Institute, Allina Health System
01.2003 - 01.2008
Certificate -
Patient Access Operations
Certificate -
Certificate Lean Six Sigma - Yellow Belt
Certificate -
Kaizen Lean Leadership
Certificate -
National Incident Management System IS-700
Certificate -
Introduction To Incident Command System Health Care/Hospitals IS-100
Certificate of Technical Studies - Respiratory Therapy
St. Paul Technical College
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