Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lenaire Daniels

Everett,WA

Summary

Experienced with team leadership, operational management, and customer service excellence. Skilled in conflict resolution, process improvement, and adapting to new challenges. Proven track record in driving results and ensuring positive team collaboration. Seeking a professional role that challenges, increases interpersonal skills, and encourages potential growth.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Rite Aid
04.2023 - Current
  • Supervises day-to-day front end store operations to meet performance and service exceptions
  • Maintains compliance and safety regulations to ensure an organized, clean, and safe environment for both staff and customers
  • Creates strong work relationships with associates and pharmacy staff to foster a positive work environment
  • Manages daily cash reconciliations and deposit records in order to maintain accuracy and minimize discrepancies
  • Addresses and resolves customer inquires and complaints in a timely manner to boost customer satisfaction and experience
  • Counts inventory regularly to verify onhand accuracy and address any discrepancies
  • Assists in interviewing, hiring, and onboarding new associates

Special Services Lead

The Home Depot
04.2016 - 05.2023
  • Delivered exceptional customer service by proactively anticipating client needs and offering targeted solutions
  • Managed all customer in-store deliveries, pick-up in store, and ship to store orders
  • Processed sales and returns via multiple point of sale systems
  • Trained team members on programs, processes, and point of sale systems to continuously improve knowledge and skills in special services and register operations
  • Reviewed customer feedback regularly to identify areas for improvement
  • Performed store opening, closing, and shift-change actions for all registers
  • Conducted regular audits of register tills to ensure accuracy in daily cash counts and minimize discrepancies

Assembler

IBM
10.2019 - 01.2020
  • Increased production efficiency by assembling components quickly and accurately
  • Enhanced workplace safety by maintaining a clean and organized work area at all times
  • Maintained high-quality standards with thorough inspections of assembled parts
  • Collaborated effectively with team members to meet production targets consistently

Copy and Print Specialist

Staples
12.2017 - 12.2018
  • Assisted customers in selecting appropriate material and formats for all of their print and marketing needs
  • Performed regular maintenance checks on all equipment and implemented quality control measures to reduce techinical errors, minimize reprints, and improve product quality
  • Produced high quality, custom-printed materials catering to specific customer requirements while adhering to strict deadlines
  • Increased repeat business through exceptional customer service and attention to detail in completing projects

Consultative Sales Associate

Sears
08.2015 - 04.2016
  • Provided exceptional customer service and developed customized solutions in selling small and large appliances by addressing customer concerns and needs, ensuring repeat business and satisfaction
  • Maintained knowledge of appliances, trends, and competitor offerings to ensure optimal solutions for customers
  • Used in-store systems to locate inventory, guarantee accuracy, place special orders, and sell warranty plans to customers

Education

Bachelor of Science - Informatics

University At Albany
Albany, NY
05-2021

Skills

  • Customer Service
  • Team Leadership
  • Time Management
  • Conflict Resolution
  • Operations Management
  • Project Management
  • Compliance
  • Inventory Management
  • Marketing
  • Graphic and Media Design
  • Microsoft Office Expertise
  • Hiring and Training

Timeline

Assistant Manager

Rite Aid
04.2023 - Current

Assembler

IBM
10.2019 - 01.2020

Copy and Print Specialist

Staples
12.2017 - 12.2018

Special Services Lead

The Home Depot
04.2016 - 05.2023

Consultative Sales Associate

Sears
08.2015 - 04.2016

Bachelor of Science - Informatics

University At Albany

Similar Profiles

CREATE PROFILE