Lendy Gramajo
Chicago,United States
Summary
Organize and motivated. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Comfortable working within large-scale collaborations or on individually-developed assets. Detail-oriented and able to learn new concepts quickly. Highly-motivated to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions.
Overview
18
18
years of professional experience
Work History
Mental Health Practitioners
Rincon Family Service
Chicago , Illinois
09.2023 - Current
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Maintained detailed records of client interactions including assessment results, treatment plans and progress notes.
- Supported families dealing with trauma due to natural disasters or traumatic events.
- Advised family members on how to best support their loved ones with mental health issues.
- Encouraged clients to take an active role in their own recovery by setting personal goals and objectives related to their diagnosis.
- Provided crisis intervention services during periods of acute distress or suicidal ideation.
- Conducted assessments to evaluate clients' psychological functioning and developed diagnoses based on findings.
- Collaborated with other healthcare professionals such as psychiatrists and primary care providers to provide comprehensive care.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
Case Manager in the Public Benefits Program
Centro Romero
Chicago, IL
01.2023 - Current
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise.
- Connected individuals with relevant community resources and coordinated referrals.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records and documented client data in company databases.
- Made referrals to utilize community resources for resident's needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
Housekeeper
Self-employeed
Chicago, IL
09.2007 - 12.2022
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Interacted pleasantly with clients and guests when performing daily duties.
Caregiver
Self-employeed
Chicago, IL
11.2017 - 03.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Daycare Assistant Teacher
My First Steps Daycare
Chicago, IL
02.2017 - 11.2018
- Kept class space organized, clean and learning-focused for optimal student development.
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
- Related well to parents and kept each informed about new daycare activities or behavioral concerns.
- Encouraged students to interact positively and calmly solve disputes.
- Modeled good behaviors for students and maintained classroom discipline.
- Respected cultural and familial backgrounds of different children with personalized approach to childcare.
- Promoted exploration and student-led learning in children.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
Senior Waitress
Summit of Uptown
Park Ridge, IL
05.2015 - 05.2016
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Bachelor of Arts - Applied Psychology
St Augustine College
Chicago, IL05.2023
Associate of Applied Science - Early Childhood Education
St. Augustine College
Chicago, IL05.2016
Skills
- Focused and Detail-Oriented
- Professional and Courteous
- Relationship Building
- Respectful and Compassionate
- Verbal and Written Communication
- Flexible Schedule
- Client Documentation
- Bedside Care
- Incapacitation care
- Attentive to People
- Care Planning
- Household Cleaning
- Caring Companionship
- Personal Hygiene Assistance
- Scheduling and Coordination
- Organizing and Distributing Materials
- Student Behavior and Progress Reporting
- Enthusiasm for Students and Teaching
- Curriculum-Based Lessons
- Collaboration and Teamwork
- Lesson Planning
- Adapting to Classroom Needs
- Small Group Support and Assistance
- Computer and Microsoft Office Skills
- Attention to Detail
- Supervising Classroom Activities
- Communicating with Parents and Teachers
- Facilitating Online Learning
- Patient assessment
- Mental health documentation
- Crisis intervention
- Conflict resolution
- Problem solving
- Attention to detail
- Updating medical charts
- Cognitive behavioral therapy
- Documenting progress
- Individual counseling
- Referring patients
- Empathy development
- Mental health assessments
- Family therapy
- Confidential records
- Suicide risk assessment
- Depression management
- Child and adolescent therapy
Additional Information
- Internship in SBA and ICIRR program with Centro Romero
- internship with Heartland Alliance and Unaccompanied Children's Interfaith
- Certificate on:
- SHA and Emergency disaster Preparedness
- ORR-provided Refresher Training about Avoiding Inappropriate Relationships and Reporting SA and SH
- ORR-provided Refresher Training about Avoiding Inappropriate Relationships and Reporting SA and SH
- NCTSN 2: Secondary Traumatic Stress: Understanding the Impact of Trauma Work on Professionals
- NCTSN 3: Culture, the Migration Journey, Trauma and Assessment.
- NCTSN 4: Culture, Development, Trauma, and Socio-cultural Responsive Interventions w / Youth Ages 7+
- Common Health and Mental Health Issues and Strength-Based Approach
- Afghan Culture: Understanding Cultural Values, Attitudes, and Approaches to Mental Health
- OSHA and Emergency disaster Preparedness
- ORR Standards to Prevent, Detect, and Respond to SA and SH involving UAC (IFR)
- Part 1: Child and Adolescent Traumatic Stress Reactions to COVID-19-Related Deaths
- Primeros Auxilios en Salud Mental E.E.U.U. Adultos
Timeline
Mental Health Practitioners
Rincon Family Service
09.2023 - Current
Case Manager in the Public Benefits Program
Centro Romero
01.2023 - Current
Caregiver
Self-employeed
11.2017 - 03.2022
Daycare Assistant Teacher
My First Steps Daycare
02.2017 - 11.2018
Senior Waitress
Summit of Uptown
05.2015 - 05.2016
Housekeeper
Self-employeed
09.2007 - 12.2022
Bachelor of Arts - Applied Psychology
St Augustine College
Associate of Applied Science - Early Childhood Education
St. Augustine College