Professional Summary
Overview
Work History
Education
Skills
Timeline
have a series 4 and food handlers card

Lenette Serna

Rips Ales and Cocktails.
Phoenix,AZ
11
years of professional experience

Dynamic bartender recognized for exceptional customer service and cocktail preparation skills. Proven ability to maintain operational efficiency and cleanliness while multitasking in high-volume environments.

Work History

Bartender

2 Years 8 Months
Pattis Pub | 02.2015 - 10.2017
  • Mixed and served cocktails, ensuring adherence to recipes and presentation standards.
  • Provided excellent customer service, fostering positive guest experiences and repeat business.
  • Maintained cleanliness and organization of bar area, complying with health and safety regulations.
  • Assisted in inventory management, tracking stock levels and reordering supplies.

Server

1 Year 7 Months
Moon Valley Cafe | 10.2017 - 05.2019
  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Operated POS system efficiently, processing orders and payments accurately.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining area, adhering to health standards.

Bartender

8 Years 4 Months
Rips Ales and Cocktails. | 03.2018 - 07.2026
  • Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
  • Maintained clean and organized bar area, supporting smooth operations and customer satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained cleanliness and organization of bar area to ensure operational efficiency.
  • Collaborated with team to develop and introduce new drink specials, diversifying menu options and attracting patrons.
  • Monitored cash handling procedures, ensuring accurate financial transactions and reducing discrepancies.
  • Collaborated with team members to implement new drink specials, enhancing menu offerings.
  • Monitored cash handling procedures to maintain accurate financial transactions at the bar.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Associate of Science - Massage Therapy

School of Massage Therapy | Phoenix, AZ | 05-2007

Skills

Customer service
Multitasking abilities
Highly reliable
Strong multitasking
Clear and effective communication
Patience and tolerance
Team player attitude
Cocktail preparation

Timeline

Bartender

Rips Ales and Cocktails.
03.2018 - 07.2026Read More

Server

Moon Valley Cafe
10.2017 - 05.2019Read More

Bartender

Pattis Pub
02.2015 - 10.2017Read More

School of Massage Therapy

Associate of Science from Massage Therapy
Read More

have a series 4 and food handlers card

I renewed my series 4 license the beginning of 2026. my food handlers in mid 2026

Lenette Serna