Lenise Macias
Los Angeles,CA
Summary
Confident head waitress with several years of serving experience as well as budtending customer service experience. Dedicated to cultivating positive and productive atmospheres for employees and customers.
Overview
1
1
Language
11
11
years of professional experience
Work History
Lead waitress
4 play the gentleman‘s club
Los Angeles, California
07.2018 - 03.2020
- Supervised staff to ensure prompt and efficient service in a high-energy environment.
- Trained new team members on customer service standards and club procedures.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Evaluated server performance and implemented targeted improvements to elevate service quality.
Waitress
Déjà vu
Los Angeles, CA
01.2016 - 07.2019
- Managed cash transactions and handled customer payments efficiently.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
Budtender
GGPG (Garden Grove patient group)
Garden Grove, California
12.2012 - 07.2015
- Greeted customers and promoted various cannabis products.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Maintained a clean and organized sales area to enhance customer experience.
- Managed supply restocking, display arrangements and general housekeeping.
- Stocked shelves with new product arrivals.
Budtemder
DTPG (Downtown patient group)
Los Angeles, 90022
07.2011 - 12.2012
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Welcomed customers to the store with a friendly demeanor. and promoted various cannabis products.
- Greeted customers with a friendly and inviting attitude.
Budtender
THC Chinatown
Los Angeles
04.2009 - 07.2011
- Assisted customers in selecting cannabis products based on individual preferences.
- Educated patrons about product effects, strains, and consumption methods.
- Maintained a clean and organized sales area to enhance customer experience.
- Participated in ongoing training to stay informed about new products and regulations.
Education
Schurr High School
Montebello, CASkills
- Customer service
- Patrons engagement
- Cash handling
- Multitasking capacity
- High energy and stamina
- Teamwork and collaboration
- Adaptability
- Effective communication
Languages
Spanish
Professional
References
- Alfred Garcia previous employer (213) 842-3820
- Mike Mendoza previous landlord (562) 964-9861
- Katherine Zepeda previous employer (626) 712-3869
Timeline
Lead waitress
4 play the gentleman‘s club
07.2018 - 03.2020
Waitress
Déjà vu
01.2016 - 07.2019
Budtender
GGPG (Garden Grove patient group)
12.2012 - 07.2015
Budtemder
DTPG (Downtown patient group)
07.2011 - 12.2012
Budtender
THC Chinatown
04.2009 - 07.2011
Schurr High School