Lenisha Brown
Killeen,TX
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 8 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
2
2
years of professional experience
Work History
Patient Care Technician
Ascension Seton Medical Center Austin
07.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Certified Nursing Assistant
Rosewood Retirement & Assisted Living
02.2023 - 07.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 50+ residents under long-term care
- Delivered high-quality care to acute patients in a hospital facility
Certified Nursing Assistant
Tuscany Village Skilled Nursing And Rehabilitation
10.2022 - 01.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Patient Care Technician
St. David's Rehab Center
05.2022 - 10.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Customer Service Representative
Experian
05.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certification - Medical Assistant
Cybertex Institute of Technology
Killeen, TX11.2023
High School Diploma -
Mehlville High School
St Louis, MO05.2015
Skills
- Critical Thinking
- Geriatrics
- Monitoring
- Patient Feeding
- Activities of Daily Living (ADL) Support
- Acute and Rehabilitative Care
- Patient Care and Monitoring
- Mobility Assistance Aptitude
- Taking Vital Signs
- Call Center Operations
- First-Tier Technical Support
- Calm and Professional Under Pressure
Timeline
Patient Care Technician
Ascension Seton Medical Center Austin
07.2023 - Current
Certified Nursing Assistant
Rosewood Retirement & Assisted Living
02.2023 - 07.2023
Certified Nursing Assistant
Tuscany Village Skilled Nursing And Rehabilitation
10.2022 - 01.2023
Patient Care Technician
St. David's Rehab Center
05.2022 - 10.2022
Customer Service Representative
Experian
05.2021 - 09.2022
Certification - Medical Assistant
Cybertex Institute of Technology
High School Diploma -
Mehlville High School
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