Lenna Yanes
Franklintown,PA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at both banks and retail stores. Learning and improving is always a priority. Focused on team building with willingness to support any team member with goals or professional development
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller
Member's First Federal Credit Union
08.2022 - Current
- Identified sales opportunities and referred members to branch partners for other services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Played an active role in community events which promoted our commitment to local engagement & businesses.
- Educated customers on online banking and mobile banking applications.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Key Holder Leader
Vera Bradley Sales, LLC
05.2021 - 09.2022
- Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
- Collaborated with fellow key holders to develop marketing initiatives that increased store visibility within the community.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Led employee relations through effective communication, coaching, training, and development.
Sales Associate
Old Navy
08.2020 - 10.2021
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL05.2020
Skills
- Account Management
- Cash Drawer Balancing
- Cash counting
- Discrepancy Resolution
- Fraud Detection Proficiency
- Relationship building and management
- Strong Work Ethic
- Attention to Detail
- Sales and Cross-Selling
- Active Listening
- Key holder experience
- Service Upselling
Certification
- Certified Teller Coach at Members 1st FCU
Additional Information
- Active volunteer in the Lisburn, PA community
- Willing to listen to feedback & creating an action plan to improve on skills
- Committed to attendance at job
Timeline
Teller
Member's First Federal Credit Union
08.2022 - Current
Key Holder Leader
Vera Bradley Sales, LLC
05.2021 - 09.2022
Sales Associate
Old Navy
08.2020 - 10.2021
Associate of Arts - General Studies
Florida SouthWestern State College
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