Lennen Kardas
Oceanside,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Asylum Surf Shop
Oceanside, OR
03.2016 - 09.2023
- Assisted in employee recruitment, hiring and interview processes.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Identified needs of customers promptly and efficiently.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Prepared and led staff training and instruction.
- Reported on inventory operations, stock levels and adjustments.
- Monitored stock levels to ensure adequate supply for customers.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Warehouse Associate
Original Watermen
Vista, CA
02.2015 - 09.2024
- Processed incoming orders in a timely manner according to company standards.
- Organized warehouse shelves and bins in an orderly fashion.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
Education
Associate of Arts - Liberal Arts And General Studies
Miracosta College
Oceanside, CA05-2016
Associate of Arts - Sociology
Miracosta College
Oceanside, CA05-2016
Skills
- Sales Monitoring
- Sales Strategies
- Retail Operations
- Cost Control
- Content Creation
- Audience Analysis
- Business Understanding
- Quality Assurance
- Inventory Monitoring
Affiliations
- dedicated surfer, 20 plus years of experience
- digital camera operator
- digital audio, video, color editing
Accomplishments
- promoted from associate to key-holder to assistant manager to buyer at Asylum Surf.
- exceeded our annual sales goals each year at Asylum Surf.
References
References available upon request.
Timeline
Assistant Manager
Asylum Surf Shop
03.2016 - 09.2023
Warehouse Associate
Original Watermen
02.2015 - 09.2024
Associate of Arts - Liberal Arts And General Studies
Miracosta College
Associate of Arts - Sociology
Miracosta College