Lennie Stano
Gainesville,GA
Summary
Logistics coordinator with solid track record in managing a team and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and work-flow. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Assisting Hands Home Care of Forsyth
Cumming, GA
08.2024 - Current
- Evaluate potential solutions or alternatives affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached and mentored team members in company policies and successful care strategies.
- Maintain employee credentials to ensure GA compliance
Logistics Coordinator
Comprehensive Internal Medicine
Alpharetta, GA
01.2018 - 01.2024
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured every-day operations were smooth and addressed any concerns or problems that occurred across all departments
- Collaborate with all team leads to create work-flows and improve patient experience
- Assist all departments with day-to-day operations including Medical records, Reception, Insurance verification and claims, vendors, etc.
- Worked closely with the Site Supervisor to implement new strategies to improve the business. Adopted a new EMR system and trained employees, implemented organizational methods, overseeing new in-office procedures for correct flow, etc.
Education
Collins Hill High School
Lawrenceville, GASkills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Phone tree systems
- Customer service
- Data entry
- Confidentiality
- HIPAA
- Medical Records
- Scheduling
- Attention to Detail
- Common Sense
Certification
HIPAA and HITECH
PCA
CPR
Languages
English
Native or Bilingual
Timeline
Client Care Coordinator
Assisting Hands Home Care of Forsyth
08.2024 - Current
Logistics Coordinator
Comprehensive Internal Medicine
01.2018 - 01.2024
Collins Hill High School