Lennon Ward
San Diego,CA
Summary
Detail-oriented and proactive Paralegal graduate with a Associates of Arts in Paralegal from San Diego Miramar College. Brings over 10 years of experience in customer service and sales, demonstrating strong analytical problem-solving, active listening, and exceptional written and verbal communication skills. Adept at managing large volumes of information, understanding legal procedures, and drafting legal documents. Eager to apply a strong foundation in legal principles to support legal teams and enhance client relationships.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Argen Inc.
07.2017 - Current
- Utilized CRM software to manage client inquiries, leading to a 16% increase in client engagement through personalized follow-up strategies.
- Analyzed and processed customer data to support sales strategies.
- Coordinated with sales and technical teams to ensure product and service knowledge is up-to-date, enhancing customer satisfaction.
- Kept confidential records and managed daily paperwork efficiently.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Senior Sales Service Representative
National Frozen Food Corporation
12.2015 - 07.2017
- Boosted sales revenue by developing and implementing strategic sales plans tailored to specific client needs.
- Established strong customer relationships through exceptional service and regular follow-ups, resulting in increased account retention.
- Exceeded annual sales targets consistently by maintaining a deep understanding of product offerings and market trends.
- Streamlined internal processes for improved team efficiency, enabling more time spent on high-priority tasks.
- Managed inventory and logistics, streamlining the order process and reducing product by 25% by end of year one.
Commercial Sales Manager
Fast Water Heater Company
11.2013 - 12.2015
- Increased commercial sales revenue by developing and implementing strategic sales plans.
- Expanded market share through the identification of new business opportunities and partnerships.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Managed relationship with local governments and helped teams stay current on local plumbing safety codes
Education
Associate of Arts - Paralegal
San Diego Miramar College
San Diego, CA08.2023
Military Logistics Certificate - Logistics And Supply Chain
Army Institute For Professional Development U.S. Training Ar
Fort Eustis, VA06.2011
Skills
- Attorney Support
- Exceptional writer
- Legal jargon knowledge
- Records Management
- Database Research
- Calendar Management
- Document Preparation
- Conflict Mediation
- Client Communication
- Case Summaries
Timeline
Senior Customer Service Representative
Argen Inc.
07.2017 - Current
Senior Sales Service Representative
National Frozen Food Corporation
12.2015 - 07.2017
Commercial Sales Manager
Fast Water Heater Company
11.2013 - 12.2015
Associate of Arts - Paralegal
San Diego Miramar College
Military Logistics Certificate - Logistics And Supply Chain
Army Institute For Professional Development U.S. Training Ar
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