Lennon Ward
San Diego,CA
Summary
Detail-oriented and proactive Paralegal graduate with a Associates of Arts in Paralegal from San Diego Miramar College. Brings over 10 years of experience in customer service and sales, demonstrating strong analytical problem-solving, active listening, and exceptional written and verbal communication skills. Adept at managing large volumes of information, understanding legal procedures, and drafting legal documents. Eager to apply a strong foundation in legal principles to support legal teams and enhance client relationships.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Argen Inc.
San Diego, CA
07.2017 - Current
- Utilized CRM software to manage client inquiries, leading to a 16% increase in client engagement through personalized follow-up strategies.
- Analyzed and processed customer data to support sales strategies.
- Coordinated with sales and technical teams to ensure product and service knowledge is up-to-date, enhancing customer satisfaction.
- Kept confidential records and managed daily paperwork efficiently.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Senior Sales Service Representative
National Frozen Food Corporation
Seattle, WA
12.2015 - 07.2017
- Boosted sales revenue by developing and implementing strategic sales plans tailored to specific client needs.
- Established strong customer relationships through exceptional service and regular follow-ups, resulting in increased account retention.
- Exceeded annual sales targets consistently by maintaining a deep understanding of product offerings and market trends.
- Streamlined internal processes for improved team efficiency, enabling more time spent on high-priority tasks.
- Managed inventory and logistics, streamlining the order process and reducing product by 25% by end of year one.
Commercial Sales Manager
Fast Water Heater Company
Seattle, WA
11.2013 - 12.2015
- Increased commercial sales revenue by developing and implementing strategic sales plans.
- Expanded market share through the identification of new business opportunities and partnerships.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Managed relationship with local governments and helped teams stay current on local plumbing safety codes
Education
Associate of Arts - Paralegal
San Diego Miramar College
San Diego, CA08.2023
Military Logistics Certificate - Logistics And Supply Chain
Army Institute For Professional Development U.S. Training Ar
Fort Eustis, VA06.2011
Skills
- Attorney Support
- Exceptional writer
- Legal jargon knowledge
- Records Management
- Database Research
- Calendar Management
- Document Preparation
- Conflict Mediation
- Client Communication
- Case Summaries
Timeline
Senior Customer Service Representative
Argen Inc.
07.2017 - Current
Senior Sales Service Representative
National Frozen Food Corporation
12.2015 - 07.2017
Commercial Sales Manager
Fast Water Heater Company
11.2013 - 12.2015
Associate of Arts - Paralegal
San Diego Miramar College
Military Logistics Certificate - Logistics And Supply Chain
Army Institute For Professional Development U.S. Training Ar