Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeNora McDay-Tyler

Cincinnati,OH

Summary

Organized, detail-oriented, and motivated administrative liaison focused on delivering exceptional customer relations and resilience to handle challenges. I am a passionate advocate, committed to supporting families through education and community resources. Skilled in fostering business relationships, overseeing a budget, communication, efficient in task completion, data entry, and contributing to team projects, event planning, and project execution.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Covington Independent Public Schools
Covington, KY
08.2024 - Current
  • Facilitate the online enrollment process by welcoming and supporting parents, guardians, and agencies.
  • Create student enrollment files and uploaded them electronically.
  • Processed school transfers, records requests, address changes, and other changes.
  • Handle incoming calls, process requests, and refer to appropriate department or agency.

Senior Support Specialist/Office Manager

Cincinnati Public Schools District
Cincinnati, OH
09.2014 - 08.2024
  • Coordinated all projects assigned by the principal.
  • Reviewed timesheets and badge reports to ensure payroll was processed accurately.
  • Monitored the budget to reduce costs, reconciled credit cards, and handled bank deposits.
  • Modified class changes due to absences, and distributed sub plans to substitute teachers.
  • Collaborated with the principal, social worker, and external partners to address student and family needs.
  • Assisted the principal, team lead, and social worker with ideas for events and student incentives.
  • Answered incoming correspondence from web inquiries and other departments.
  • Assisted high-risk students in distress.
  • Honored district policies and confidentiality.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Education

Bachelor of Arts - Communications

Northern Kentucky University
Highland Heights, KY
12-2013

Skills

  • Data Entry & Case Notes
  • Team Collaboration
  • Works Well With Parents/Students
  • Fosters Relationship Building
  • Budget Management
  • Project Coordinator
  • Report Processing
  • Customer Service

Timeline

Administrative Assistant

Covington Independent Public Schools
08.2024 - Current

Senior Support Specialist/Office Manager

Cincinnati Public Schools District
09.2014 - 08.2024

Bachelor of Arts - Communications

Northern Kentucky University

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LeNora McDay-Tyler