Rebecca Hall
Montgomery,AL
Summary
To secure a career in Administrative, Business Development, Education, or Customer Service in a reputed organization which appreciates professional approach and hard work where I can utilize my knowledge, various skills and experience in contribution towards fulfilling the company's growth objective develop my career and excel in the related field.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Alabama Department Of Public Health Adph
08.2022 - Current
- Assisted field staff and central office in support of technology coordination.
- Process documents for field vouchers and travel into computer for payment.
- Manages Bureau fleet of state-owned vehicles including maintenance, fuel, etc.
- Manages property equipment distributions and inventory assigned to field staff.
- Shares receptionist responsibilities with other administrative support assistants.
- Assist Bureau Fiscal Officer in developing ,implementing, and monitoring procedures.
- Assist fiscal affairs staff in conducting orientation and training of bureau.
- Performed clerical duties scan, copy, faxed and answered calls.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Collections Representative
Hancock Whitney
11.2018 - Current
- Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent clients in attempt collect payment, determine reason for overdue payment, and/or review terms of credit contract with client
- Resolves delinquent accounts by collecting the full amount due, and/or establishing a solid plan with the borrower to bring the loan current
- Discuss financial status and determines reason for non-payment
- Refers clients to other areas of Consumer Credit Risk, when appropriate
- Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
- Maintain and document Debt Manager collection system with an accurate update to all activities and communications
- Completes necessary administrative duties as assigned
- Negotiate settlements within department guidelines and processes.
Customer Service Representative
Alorica
04.2013 - 11.2018
- Talks to customers over by phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
High school diploma -
Sidney Lanier High School
Montgomery, AL05.2011
Skills
- Installment Plan Set up
- Automated Dialer Experience
- Technologically Savvy
- Mail Management
- Check Processing
- CRM and Office Management Software
- Back Office Operations
- Data Entry Documentation
- Credit Card Payment Processing
- Calm and Professional Under Pressure
- Call Documentation
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Order and Refund Processing
- Customer Service
- Verbal and Written Communication
- Detailed Meeting Minutes
- Adobe Systems Adobe Acrobat
- Excel Spreadsheets
- Google Docs
- Calendar Management
- IBM Notes
- Documentation
Timeline
Administrative Assistant
Alabama Department Of Public Health Adph
08.2022 - Current
Collections Representative
Hancock Whitney
11.2018 - Current
Customer Service Representative
Alorica
04.2013 - 11.2018
High school diploma -
Sidney Lanier High School
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