Lenore Walker
Weymouth,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Referral Coordinator
VCA South Shore Animal Hospital
Weymouth, MA
05.1991 - 08.2022
- Scheduled patients according to availability, urgency and hospital guidelines
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
Claims Representative
Arbella Insurance
Quincy, MA
11.1997 - 05.2001
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Customer Care Representative
VCA South Shore Animal Hospital
Weymouth, MA
11.1986 - 2001
- Provided accurate, valid, and complete information to customers.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases. Admitted and discharged veterinary patients, also dispensed appropriate medications
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Worked my up to shift supervisor, eventually rehired as a hospital manager
Education
High School Diploma -
Weymouth High School
Weymouth, MA06-1977
Some College (No Degree) - Business Administration
Bridgewater State University
Bridgewater, MASkills
- Multi-line phone proficiency
- Interdepartmental Functions Coordination
- Referral tracking
- Accurate Documentation
- Medical Terminology
- Patient Scheduling
Timeline
Claims Representative
Arbella Insurance
11.1997 - 05.2001
Referral Coordinator
VCA South Shore Animal Hospital
05.1991 - 08.2022
Customer Care Representative
VCA South Shore Animal Hospital
11.1986 - 2001
High School Diploma -
Weymouth High School
Some College (No Degree) - Business Administration
Bridgewater State University
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