Lensky Fleurant
Kissimmee,FL
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about banking practices and documentation requirements.
Overview
2
2
years of professional experience
Work History
Account Specialist
JPMorgan Chase
Heathrow, FL
02.2022 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Adhered to standards of quality and service as well as all JPMC compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Flex Team Account Specialist
JPMorgan Chase
Heathrow, FL
04.2022 - 08.2022
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Stayed informed of industry trends and local events impacting service, contributed to set schedule for schedule based on customer call levels.
- Maintained high-quality customer interactions by promptly answering inquiries and providing accurate information.
Banker Helpline Specialist
JPMorgan Chase
Heathrow, FL
11.2023 - 05.2024
- Assisted banker with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong banker relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Balanced teller drawers and ATM cash.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL06.2015
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Client Engagement
- Recordkeeping abilities
- Due diligence
- Customer Engagement
- Account Servicing
- Report Writing
Accomplishments
- Achieved Top Score Card for the month of Oct - Nov by maintaining good surveys.
Languages
French
Professional Working
Timeline
Banker Helpline Specialist
JPMorgan Chase
11.2023 - 05.2024
Flex Team Account Specialist
JPMorgan Chase
04.2022 - 08.2022
Account Specialist
JPMorgan Chase
02.2022 - Current
High School Diploma -
Haines City Senior High School