Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leo Cottrell

Jacksonville,FL

Summary

Dynamic and adept Barista with a proven track record at Starbucks, showcasing exceptional espresso machine operation and unparalleled customer service skills. Achieved significant efficiency during peak hours, embodying a professional demeanor with a focus on quality and customer satisfaction. Excelled in creating hand-crafted beverages, enhancing menu offerings through detailed coffee knowledge, and fostering customer loyalty. Trained peers, ensuring adherence to high standards of cleanliness and service, contributing significantly to the company's reputation for quality.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Starbucks
Jacksonville, FL
01.2025 - Current
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Upheld company standards and compliance requirements for operations.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Reinforced rules to promote superior employee performance.
  • Assessed reports and adjusted workflows to realign with targets.
  • Collaborated with management to plan special events or promotions.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Trained new employees on company policies and procedures.

Barista

Starbucks
Macclenny, FL
06.2022 - Current
  • Executed efficient beverage sequencing while supporting team members on the floor and maintaining exceptional customer service.
  • Memorized drink recipes to ensure consistent quality and efficient service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Described menu items to customers and suggested appealing products.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

High School Diploma -

Baker County High School
Macclenny, FL
05-2024

Skills

  • Dining room maintenance
  • Espresso machine operation
  • Display case merchandising
  • Recipe adherence
  • Conflict mediation
  • Ordering procedures
  • Opening and closing coordination
  • Verbal and written communication
  • Menu memorization
  • Professional demeanor

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
01.2025 - Current

Barista

Starbucks
06.2022 - Current

High School Diploma -

Baker County High School

Similar Profiles

CREATE PROFILE
Leo Cottrell