Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Leo Delgado

Leo Delgado

San Angelo,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Frontier Communications
01.2000 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

San Angelo Central
San Angelo, TX
05.1990

Skills

Complaint resolution

Timeline

Customer Service Representative

Frontier Communications
01.2000 - 11.2023

High School Diploma -

San Angelo Central
Leo Delgado