LEONARDO DIAZ
Gilbert,AZ
Summary
Dynamic sales associate with a strong background in retail sales and customer engagement, consistently driving store performance and enhancing customer satisfaction through exceptional communication and in-depth product knowledge. Proven expertise in leveraging problem-solving abilities and collaborative teamwork to address customer needs while achieving ambitious sales targets. Experienced in developing and implementing comprehensive driver training programs, utilizing effective communication and hands-on techniques to improve driver safety and operational efficiency. Well-versed in logistics best practices, ensuring compliance and fostering a culture of operational excellence.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Delivery Driver Trainer
Amazon Inc
Mesa, AZ
07.2020 - 04.2026
- DOT certified operator & Trainer (10,000 - 26,000 lbs)
- Trained new delivery drivers on safety protocols and operational procedures.
- Developed and implemented training materials for effective onboarding processes.
- Conducted in-cab road test evaluations for onboarding drivers in electric & gas powered delivery vehicles.
- Promoted culture of safety by emphasizing importance of defensive driving techniques during training sessions.
- Certified more than 1000+ drivers since 2020
- Assisted with in station operations processing Amazon packages
Delivery Driver
Amazon Inc
Mesa, AZ
06.2018 - 07.2020
- Operated company vehicles to pick up and deliver Amazon products.
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
- Used handheld device to pick up packages, navigate to stops & deliver products efficiently.
- Lifted boxes weighing up to 50lbs repeatedly throughout shifts.
- Delivered packages efficiently while adhering to safety protocols and company policies.
- Contributed ideas for process improvements during weekly team meetings.
Mattress Sales Associate & Delivery Driver
Mattress Firm
Mesa, AZ
02.2013 - 05.2018
- Assisted customers in selecting optimal mattress solutions based on individual sleep needs.
- Demonstrated product features and benefits to customers.
- Processed sales transactions using point-of-sale systems.
- Accumulated over $750,000 of gross sales for Mattress Firm
- Helped customers obtain financing when needed
- Brought in numerous new customers by earning consistent referrals, as well as networking locally and proposing effective marketing strategies.
- Secured consistent customer sales with knowledgeable, friendly support.
- Overcame customer objections using product demonstrations.
- Assembled mattresses according to specifications, ensuring quality and consistency in production processes.
- Operated box trucks safely for local deliveries, ensuring timely and accurate transport of goods.
Education
Certification - GED program
Yakima Valley Community College
Grandview, Washington04.2012
Skills
- DOT Certified & Medical Certificate Active
- Highly Driven Sales & Delivery Professional
- Training Development Expert
- Strong work ethic
- Coachable
- Goal oriented approach
- POS software proficiency
- Transaction processing
Certification
- DOT License
- Medical Exam Certificate
Languages
Spanish
Professional Working
Timeline
Delivery Driver Trainer
Amazon Inc
07.2020 - 04.2026
Delivery Driver
Amazon Inc
06.2018 - 07.2020
Mattress Sales Associate & Delivery Driver
Mattress Firm
02.2013 - 05.2018
Certification - GED program
Yakima Valley Community College