Leo Hauk
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
3rd Shift Manager
In N Out Burger
Las Vegas NV
05.2010 - Current
- Enhanced team performance by implementing effective training programs and coaching techniques.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed budgets, ensuring financial targets were met while maintaining optimal service levels
- Championed employee development through consistent feedback, performance evaluations, and opportunities for growth.
- Built a high-performance team through strategic recruitment efforts, comprehensive training programs, and ongoing performance management.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Video Engineer
IATSE Local 720
Las Vegas, NV
01.2014 - Current
- Maximized client satisfaction by providing exceptional customer service and timely resolutions to technical issues.
- Ensured smooth communication between departments during live productions with clear and concise technical direction.
- Assisted in the design process for cutting-edge multimedia installations at trade shows or other promotional events.
- Delivered high-quality broadcast signals by skillfully routing video feeds through various types of transmission systems.
- Developed custom solutions to meet unique client requirements while staying within budget constraints, ensuring overall project success.
- Collaborated with production teams to ensure seamless integration of audio, video, and lighting systems for live events.
- Reduced equipment failure rates through meticulous preventative maintenance and inspections on a regular basis.
- Setup and double-checked equipment for functionality before use.
Ticket Writer
Fabulous Freddy's Car Wash
Las Vegas NV
04.2008 - 05.2009
- Provided exceptional service, resulting in positive feedback from both customers and supervisors.
- Contributed to company growth by consistently meeting and surpassing sales targets through effective upselling techniques.
Character Performer
M&M's World
Las Vegas, NV
03.2006 - 12.2007
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
Produce Associate
Albertsons
Las Vegas, NV
02.2005 - 02.2006
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Education
GED -
Spring Valley High School
Las Vegas, NV2006
Skills
- Post-production
- Customer service focus
- Staff Training and Development
- Punctual and Reliable
- Adaptive Learning
- Influencing Others
- Coaching abilities
- Motivating Teams
- Interpersonal abilities
- Strong attention to detail
- Relationship Building
- Audio engineering
Accomplishments
- Won the leadership award at INO University graduation
- Supervised team of 95 staff members
- Consistent compliments and call ins by regulars/guests
- Had production clients like Amazon and Sony
Timeline
Video Engineer
IATSE Local 720
01.2014 - Current
3rd Shift Manager
In N Out Burger
05.2010 - Current
Ticket Writer
Fabulous Freddy's Car Wash
04.2008 - 05.2009
Character Performer
M&M's World
03.2006 - 12.2007
Produce Associate
Albertsons
02.2005 - 02.2006
GED -
Spring Valley High School