Sade Rodgers
Uber
Farmington Hills,MI
2027
years of professional experience
Dynamic customer service professional with a proven track record at Teleperformance, excelling in problem resolution and relationship building. Adept at utilizing CRM software to enhance customer satisfaction and streamline support processes. Recognized for effectively handling escalated cases, ensuring a positive experience for clients while maintaining high service standards.
Work History
3rd Shift Manager
3 Months- Supervised team of associates, ensuring compliance with safety and operational standards.
- Trained new employees on operational procedures, promoting a culture of teamwork and accountability.
- Monitored inventory levels, facilitating timely restocking and minimizing product shortages.
- Resolved customer complaints effectively, improving overall satisfaction and retention rates.
- Maintained accurate records of daily operations, ensuring adherence to company policies and procedures.
- Resolved conflicts promptly and professionally, maintaining a positive atmosphere in the workplace.
- Enhanced worker safety by enforcing strict adherence to company policies and conducting regular safety inspections.
- Developed strong relationships with team members, providing support and guidance for professional growth.
- Streamlined communication channels between departments, fostering a cohesive work environment during the 3rd shift.
- Handled customer concerns or complaints professionally when escalated beyond the capabilities of direct reports.
- Reduced employee turnover rate by cultivating a positive work culture focused on teamwork and open communication.
Customer Service Representative
- Assisted customers with inquiries, providing accurate product information and service support.
- Resolved customer issues efficiently, ensuring high levels of satisfaction and retention.
- Processed customer orders and returns, maintaining accurate records in CRM systems.
- Collaborated with team members to streamline communication and improve service delivery.
Pastry Chef
4 Years 4 Months- Developed and executed creative dessert menus featuring seasonal ingredients.
- Ensured consistency in pastry quality through precise measurements and techniques
- Streamlined inventory management processes for baking supplies and ingredients.
- Implemented food safety protocols to maintain high standards of hygiene and sanitation.
Uber Eats Driver
6 Years 9 Months- Delivered orders promptly while adhering to traffic regulations and safety guidelines.
- Maintained high customer satisfaction through effective communication and problem-solving during deliveries.
- Navigated efficiently using GPS technology to optimize delivery routes and minimize wait times.
- Handled cash transactions accurately, ensuring secure payments for delivered orders.
- Monitored vehicle maintenance needs, ensuring reliability and safety for daily operations.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
- Adapted quickly to changing schedules and order demands during peak hours, ensuring service consistency.
Short Order Cook/Menu Planner
4 Months- Prepared a variety of menu items according to established recipes and specifications.
- Operated kitchen equipment efficiently, ensuring safety and compliance with health standards.
- Collaborated with team members to maintain smooth kitchen operations during peak hours.
- Ensured timely service through effective multitasking and prioritization of orders.
- Improved workflow by organizing workstations for optimal efficiency and productivity.
Customer Support Specialist
5 Months- Resolved customer inquiries through multiple channels, ensuring accurate and timely responses.
- Documented and tracked customer interactions in CRM system to enhance service quality.
- Collaborated with team members to streamline support processes, improving response times.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Education
CNA
High School Diploma
Skills
Data entry
Relationship building
Call center experience
Problem resolution
Customer relations
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Data collection
Microsoft PowerPoint
Microsoft Office Suite
Customer relationship management (CRM)
Prioritization
Staff training
De-escalation techniques
Building rapport
Technical support
Quality control
Clerical support
Live chat support
Filing
Dispute resolution
Customer education
Multi-line phone talent
Assertiveness
Order fulfillment
Recordkeeping strengths
Account updating
Research
Account management
Timeline
Short Order Cook/Menu Planner
Mucks Style Dinning
02.2025 - 06.2025Read More
3rd Shift Manager
RaceTrac
06.2024 - 09.2024Read More
Customer Support Specialist
Teleperformance
04.2022 - 09.2022Read More
Pastry Chef
Owner Operator Independent
02.2022 - CurrentRead More
Uber Eats Driver
Uber
09.2019 - CurrentRead More
Customer Service Representative
Addeco
Read More
Trade School
CNA
Read More
Pontiac Northern High School
High School Diploma
Read More