Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Leo He

San Bruno,CA

Summary

Customer-oriented store manager offering 20+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Developing and mentoring other store managers

Overview

24
24
years of professional experience

Work History

Store Manager

CVS Pharmacy
Palo Alto, CA
12.2019 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.

District Training Manager

CVS Pharmacy
Palo Alto, CA
01.2021 - 12.2022
  • Recruiting, interviewing, and hiring candidates to fill store management roles within the district.
  • Weekly check-ins with a training coach, ensuring the successful training of candidates.
  • Mentoring and developing newly placed store managers.
  • Ensuring training compliance of the district.
  • Regular store manager duties

Store Manager

Rite Aid
Pacifica, CA
06.2014 - 11.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.

Store Manager

PetSmart Charities
San Mateo, CA
12.2008 - 05.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Assessed operational efficiency of the store's departments.

Store Manager

Blockbuster Video
San Francisco, CA
05.2000 - 12.2008
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.

Education

George Washington High School
06-1999

City College of San Francisco
San Francisco, CA

Skills

  • Operations Management
  • Operational budgeting
  • Talent Recruitment
  • Competitor Monitoring
  • Customer Service Management
  • Retail Inventory Management

Accomplishments

  • District Paragon winner. 2022
  • District MVP 2023

Languages

Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual

Timeline

District Training Manager

CVS Pharmacy
01.2021 - 12.2022

Store Manager

CVS Pharmacy
12.2019 - Current

Store Manager

Rite Aid
06.2014 - 11.2019

Store Manager

PetSmart Charities
12.2008 - 05.2016

Store Manager

Blockbuster Video
05.2000 - 12.2008

George Washington High School

City College of San Francisco

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