Leo Knapp
Central Point,OR
Summary
At McDonald's, I excelled in a fast-paced environment, demonstrating exceptional customer service and multitasking abilities. My expertise in POS systems and strong work ethic led to enhanced guest satisfaction and efficient team collaboration. Skilled in both hospitality service and cash handling, I consistently prioritized guest engagement and cleanliness, contributing to a positive dining experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
McDonalds
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
None - None
Crater High School
Central Point, ORSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
Certification
Food handlers
Timeline
Server
McDonalds
06.2024 - Current
None - None
Crater High School
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