Leon Alarcon
Clarksville,NY
Summary
Dynamic and engaging professional with a proven track record at Old Glory Distilling, excelling in customer service and team training. Strong multitasker skilled in cash transactions and enhancing guest experiences, consistently achieving high satisfaction levels. Recognized for developing loyal clientele and mentoring new associates to drive sales and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
Pucketts
09.2022 - 01.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Processed customer orders accurately using point-of-sale systems, enhancing efficiency during peak hours.
- Collaborated with kitchen staff to coordinate timely order preparation and delivery for optimal guest experience.
Lead Retail Sales Associate
American Eagle Outfitters, Inc
02.2023 - 09.2024
- Led team in achieving sales targets through effective product knowledge and customer engagement
- Trained and mentored new associates on company policies and sales techniques
- Enhanced customer satisfaction by providing personalized shopping experiences
- Managed inventory processes, ensuring accurate stock levels and timely replenishment
Bartender
Old Glory Distilling
10.2024 - Current
- Mixed and served a variety of cocktails, ensuring consistent quality and customer satisfaction.
- Managed bar inventory, tracking stock levels and placing orders to reduce waste.
- Trained new bartenders on cocktail preparation techniques and customer service standards.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN05-2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Handling difficult customers
- Memory retention
- Team training and development
- Cash and credit transactions
Timeline
Bartender
Old Glory Distilling
10.2024 - Current
Lead Retail Sales Associate
American Eagle Outfitters, Inc
02.2023 - 09.2024
Server
Pucketts
09.2022 - 01.2023
Bachelor of Science - Psychology
Austin Peay State University