Leon Clinton
Detroit,MI
Summary
Experienced customer service and operations leader with over 20 years in team supervision and daily operations management. Skilled in training staff, resolving customer issues, and maintaining high standards in fast-paced environments. Recognized for effective communication, problem-solving, and strong leadership capabilities.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Concessions Supervisor
Delaware North Sportservice
Detroit, MI
01.2010 - 10.2025
- Supervised and motivated concession staff to deliver exceptional customer service and enhance guest experience.
- Trained, coached, and evaluated employees to maintain high performance standards.
- Managed daily concession operations, including opening and closing procedures.
- Worked effectively under pressure during high volume events, ensuring quality service and customer satisfaction.
- Resolved customer concerns quickly and professionally to ensure satisfaction.
- Handled cash transactions and maintained accurate financial records to support daily operations.
- Ensured compliance with food safety, sanitation, and company policies.
Store Manager
Tim Hortons
Detroit, Michigan
10.2014 - 01.2017
- Managed day-to-day restaurant operations.
- Supervised, trained, and motivated team members to enhance service quality.
- Delivered exceptional customer service while maintaining quality standards.
- Managed cash deposits, sales reports, and inventory control to ensure financial accuracy.
- Scheduled employees and ensured adequate staffing.
- Maintained health, safety, and cleanliness standards.
- Resolved customer issues quickly and professionally to maintain customer satisfaction.
Assistant Manager
Little Caesars
Detroit, MI
05.2010 - 12.2012
- Supported daily restaurant operations to ensure smooth service.
- Supervised staff and trained new employees to enhance team capabilities.
- Handled cash, deposits, and register reconciliation.
- Ensured excellent customer service and food quality.
- Coordinated staff scheduling to optimize operational efficiency.
- Assisted the store manager in achieving sales and operational goals.
Education
Osborn High School
Detroit, MISome College (No Degree) - Electrical Engineering
Saginaw Valley State University
Bay City, MI 06.2004 - 12.2006
Skills
- Operations management
- Inventory Management
- Cash handling
- Employee training
- Team leadership
- Team coordination
- Customer Service Excellence
- Conflict resolution
- Attention to Detail
- Time Management
- Dependable & Professional
- Interpersonal communication
References
References available upon request.
Timeline
Store Manager
Tim Hortons
10.2014 - 01.2017
Assistant Manager
Little Caesars
05.2010 - 12.2012
Concessions Supervisor
Delaware North Sportservice
01.2010 - 10.2025
Some College (No Degree) - Electrical Engineering
Saginaw Valley State University
06.2004 - 12.2006
Osborn High School