Leon DaCosta
Plantation,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
DFC Global Corp
Fort Lauderdale, FL
02.2008 - 09.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved accounting and service concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Prepared customer records and stores daily work twice yearly for collection by Iron Mountain.
- Assisted District Manager with the collection and review of documentation collected during Quarterly Flowfinity and Audits.
- Assisting the District Manager with Special Projects as assigned.
- Generated reports of findings to help District Manager with making key decisions.
- Comfortable in assisting management with simple store maintenance which resulted in significant cost savings for the locations visited.
- Upon the instruction of the RDO visited selected stores to carry out a location refresh.
Project Manager
KSN Construction
Sunrise, FL
03.2005 - 01.2008
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Sourced, vetted, and managed vendors needed to accomplish project goals.
- Drove team success through shared vision and recognition of quality performance.
- Track record of completing projects within specified timelines.
Operation Manager
Nature Naturals Ltd
Kingston, Jamaica, Jamaica
10.1999 - 01.2005
- Supervised daily operations of multi-million dollar distribution operation.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Managed 19 team members across 3 departments, resulting in approximate $4 million increase in annual revenue.
- Developed and launched loss-prevention program, reducing theft 60%.
- Directed strategic workforce planning, performance management, and benefits administration.
- Developed and rolled out new policies designed to bolster productivity and reduce overall operation costs.
Education
High School Diploma - Business & Science
Calabar High School St Andrew, Arts Science And Technology
St Andrew Jamaica West Indies04.1982
Skills
- Report preparation
- Complaint resolution
- Inventory Maintenance
- Office Supply Ordering
- Technical Support
- Operations Management
- Internal Auditing
- Spreadsheets
- Predictive and Preventive Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
DFC Global Corp
02.2008 - 09.2022
Project Manager
KSN Construction
03.2005 - 01.2008
Operation Manager
Nature Naturals Ltd
10.1999 - 01.2005
High School Diploma - Business & Science
Calabar High School St Andrew, Arts Science And Technology
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