Leon Hughes
Customer service, Machinist, forklift operator
Stafford,TX
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Endicott Communications
Houston, TX
11.2023 - Current
- Customer service representative to answer inbound telephone calls from clients, patients, and customers using the telephony software
- Also dispatches outbound calls as needed while following customized account instructions
Senior Customer Service Representative
TTEC
Houston, TX
02.2023 - 08.2023
- Inbound Customer Service
- Assisting customers with concerns regarding their accounts such as website navigation
- Conducting research to provide answers for customers to resolve their issues
Amazon Fulfillment Associate
Amazon Warehouse
Fresno, TX
09.2021 - 08.2022
- Process, package and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload and place incoming inventory items appropriately
- Check, verify and fill customer invoices
Machine Operator
Revolution Foods
Stafford, TX
04.2020 - 03.2022
- Works closely with Management and team members to ensure machinery is set up and raw materials are staged to efficiently process food products
- May complete test runs to ensure proper sealing and they meet routine operational expectations
- Monitor and adjust line strike rates to maximize throughput
- A Machine Operator is responsible for monitoring, maintaining and operating warehouse equipment
- They are also responsible for cleaning and quality-checking their machinery to ensure everything works as it should
Machine Operator
Staffmark/ pro staff
Houston, TX
03.2018 - 04.2020
- I've had the opportunity of being a temp/contract worker in the manufacturing industry as a machine operator machining metal & producing plastic molds for International companies
- Companies: precision & hayes International, DeMarco machining
Customer Service Rep
Alorica At Home LLC
Houston, TX
02.2016 - 01.2018
- Be able to communicate and interact enthusiastically with customers and team members alike
- Have the ability to work well under pressure and maintain accuracy
- Have the ability to be cross trained and thrive in a multitasking environment
- Be able to interact comfortably, enthusiastically and professionally while advising customers on specific equipment, products and merchandise
Timeline
Customer Service Representative
Endicott Communications
11.2023 - Current
Senior Customer Service Representative
TTEC
02.2023 - 08.2023
Amazon Fulfillment Associate
Amazon Warehouse
09.2021 - 08.2022
Machine Operator
Revolution Foods
04.2020 - 03.2022
Machine Operator
Staffmark/ pro staff
03.2018 - 04.2020
Customer Service Rep
Alorica At Home LLC
02.2016 - 01.2018
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