LEON JONES
Miami,FL
Summary
Highly reliable professional with a proven track record of 9 years in security operations and 7 years in delivering exceptional guest services. Known for meticulous attention to detail, a strong work ethic, and outstanding communication skills. Adept at collaborating within teams and maintaining a positive attitude in fast-paced environments.
Dedicated Guest Service Agent/PBX Operator with a passion for ensuring seamless guest experiences. Eager to leverage expertise in customer service and switchboard operations to contribute to the exceptional service standards at Hilton Fort Lauderdale Marina.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Miami, FL
07.2024 - Current
- Patrolled and monitored premises on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Security Officer
GardaWorld Security
North Miami, FL
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Guest Service Agent/PBX Operator
Hilton Fort Lauderdale Marina
08.2019 - 01.2022
- Provided unparalleled service to guests, ensuring their needs were met promptly and courteously
- Collaborated closely with team members to efficiently manage check-in/check-out processes and room assignments
- Operated advanced switchboard systems with precision to facilitate seamless communication and connections
- Documented guest feedback and concerns, escalating issues to management for swift resolution.
Delivery Driver
Uber Eats
08.2016 - 06.2019
- Executed timely and accurate delivery of food orders to both commercial and residential locations
- Maintained professionalism and courtesy while interacting with customers, ensuring their satisfaction with each delivery.
Bartender/Server
The Tony Hotel Of SouthBeach
04.2015 - 10.2016
- Provided a welcoming and enjoyable atmosphere for guests, delivering personalized service and memorable experiences
- Crafted a wide range of cocktails and drinks efficiently, catering to guest preferences and special requests
- Managed multiple tasks simultaneously, including serving guests, handling room service orders, and assisting with events.
Administrative Assistant/Security Detail Manager
PROPER MANNER ENTERPRISES
Queens, NY
01.2006 - 02.2015
- Provided comprehensive administrative support to ensure smooth daily operations
- Conducted employee training sessions and implemented information security protocols
- Monitored compliance with security policies and procedures, addressing issues promptly and effectively.
Education
Dewitt Clinton High School
Jefferson State Community College
Skills
- Proficient in Internet Explorer, Safari, and Outlook
- Experienced in managing multi-line phone systems
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills in English and Spanish
Certification
- HHA - Home Health Aide
Timeline
Security Officer
Allied Universal Security Services
07.2024 - Current
Security Officer
GardaWorld Security
05.2024 - Current
Guest Service Agent/PBX Operator
Hilton Fort Lauderdale Marina
08.2019 - 01.2022
Delivery Driver
Uber Eats
08.2016 - 06.2019
Bartender/Server
The Tony Hotel Of SouthBeach
04.2015 - 10.2016
Administrative Assistant/Security Detail Manager
PROPER MANNER ENTERPRISES
01.2006 - 02.2015
Dewitt Clinton High School
Jefferson State Community College