Leon Lewandowski
Mary Esther,FL
Summary
Customer-focused professional with strong decision-making and time management skills. Experienced in enhancing team productivity and driving customer satisfaction.
Results-driven leader with extensive experience in managing daily operations. Expertise in training staff and implementing process improvements to elevate service quality and achieve operational goals.
Overview
41
41
years of professional experience
Work History
Assistant Manager
Pepboys
06.2024 - 01.2026
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated training sessions for new staff, enhancing team productivity and knowledge retention.
- Conducted inventory assessments to maintain optimal stock levels and reduce discrepancies.
- Implemented promotional strategies to drive sales and improve customer engagement.
- Resolved customer inquiries effectively, contributing to overall positive shopping experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Automotive Technician
Firestone Auto Care
11.2014 - 05.2024
- Diagnosed and repaired vehicle issues using advanced diagnostic equipment.
- Conducted routine maintenance services, ensuring optimal vehicle performance and safety.
- Mentored junior technicians on repair techniques and best practices for efficiency.
- Implemented process improvements that enhanced workflow in the service department.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Automotive Technician
Gary Smith Ford
03.2005 - 10.2014
- Collaborated with parts department to ensure timely availability of necessary components.
- Maintained accurate service records and documentation for customer transparency.
- Trained staff on new technologies and tools, fostering a culture of continuous learning.
- Evaluated customer needs to provide tailored automotive solutions and enhance satisfaction.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Section Supervisor
USAF
07.1985 - 07.2005
- Supervised daily operations and managed team performance to ensure mission readiness.
- Implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Trained and mentored junior personnel on compliance standards and safety protocols.
- Coordinated resource allocation to optimize equipment usage and maintain operational capabilities.
- Conducted regular assessments of team performance, providing feedback to drive continuous improvement.
- Fostered a culture of accountability, ensuring adherence to Air Force standards across all activities.
Education
Associate of Science - Aircraft Maint Technology
CCAF
San Antonio, TX01-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
- Goal setting
- Employee scheduling
Timeline
Assistant Manager
Pepboys
06.2024 - 01.2026
Automotive Technician
Firestone Auto Care
11.2014 - 05.2024
Automotive Technician
Gary Smith Ford
03.2005 - 10.2014
Section Supervisor
USAF
07.1985 - 07.2005
Associate of Science - Aircraft Maint Technology
CCAF