Leon Moreno
Fort Lauderdale
Summary
Results-driven manager with expertise in team development, conflict resolution, and customer satisfaction. Proven ability to motivate teams and enhance service quality, contributing to overall business success.
Overview
7
7
years of professional experience
Work History
Manager
Anns Florist And Coffee Bar
Fort Lauderdale
01.2022 - Current
- Supervised staff to ensure exceptional customer service.
- Coordinated inventory management for flowers and coffee supplies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Manager, Sales and Customer Support
Custom Feet
Sunrise
01.2020 - 12.2022
- Coached and developed team, driving achievement of revenue goals.
- Conducted regular meetings with sales teams to provide feedback and discuss progress towards targets.
- Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
- Developed training materials for new hires on effective communication techniques to enhance customer interactions.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
Education
High School Diploma -
Metropolitano
Venezuela, Tachira07-2017
Skills
- Inventory management
- Sales analysis
- Sales strategy
- Staff supervision
- Employee training
- Customer service
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Anns Florist And Coffee Bar
01.2022 - Current
Manager, Sales and Customer Support
Custom Feet
01.2020 - 12.2022
High School Diploma -
Metropolitano