Leon Thomas
Auburn,WA
Summary
Dedicated and unconventional strategic thinker with skills in customer relationship management, conflict resolution, time management, document control, and leadership.
Overview
38
38
years of professional experience
Work History
Supervisor of Flight Training Department
FlightSafety International
01.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Lead Simulation Technician
10.2005 - Current
- Perform standard Simulator support activities
- Perform configuration changes to Simulators and FTDs, evaluate and confirm proper post-change operation
- Identify, troubleshoot, repair or replace most of the Simulator and FTD electrical and sub system components and most hydraulic system components with little to no assistance
- Monitor Simulator(s) performance and condition to ensure compliance with governmental regulations
- Demonstrate familiarity with governing regulations for the proper operation of all FTDs, the facility, and the safe employment of personnel
- Able to accomplish basic tasks associated with the Qualification Test Guide (QTG)
- Demonstrate knowledge of all Simulator Support, Quality Operating Procedures (QOPs), and related documentation
- Make recommendations concerning needed parts, acquisitions, or other material used for FTD repair and support
- Assist in task accomplishment by checking work to ensure accuracy and completeness
- Initiative: Proactively identifies what needs to be done and takes action to achieve high standards
- As a lead Technician it is also my responsibility manage the schedule and assignments of other technicians
- Work with other teammates to resolve any issues or conflicts that may arise.
Field Service Technician
Magnum Print Solutions
04.1997 - 06.2007
- Responsibilities include but not limited to: Servicing and repair of multiple types and brands of office and imaging equipment
- Including Laser printers, Inkjet printers, copiers and desktop computers
- It was my responsibility to interact with the client, set up a time for service and be prepared when I arrive on sight to efficiently service and repair the equipment in need
- Positively engaged with customers and maintained a professional appearance at all times as a company representative.
Lead Building Maintenance Worker
University of Washington
06.1990 - 03.1997
- Responsibilities include: Organizing maintenance crews to perform multiple duties in several campus buildings
- Inspected the work performed by the teams
- Issued vehicles to state employees for transportation for onsite maintenance
- Respond to any emergency problem which may have affected individuals or crews
- Ordered all parts, supplies, and tools to maintain inventory
- Devised a new method for streamlining [Type] processes and boosting workflow.
Certified Test Technician
General Dynamics
06.1986 - 02.1990
- Responsibilities: As certified test technician I was responsible for performing functional test on several missile seeker head components
- I maintained a classified secret clearance for several defense systems including: Standard missile
- Phalanx Gatling gun system
- Stinger RMP
- Stinger Post
- I was responsible for insuring the systems would perform properly when deployed in a combat situation.
Education
Advanced Electronic Theory - Associate of Applied Science -
Golden State Schools
San Bernardino, CA01.1986
High School -
John W. North High School
Riverside, CA01.1984
Skills
- Customer relationship management
- Conflict resolution
- Time management
- Document control
- Leadership
Timeline
Supervisor of Flight Training Department
FlightSafety International
01.2024 - Current
Lead Simulation Technician
10.2005 - Current
Field Service Technician
Magnum Print Solutions
04.1997 - 06.2007
Lead Building Maintenance Worker
University of Washington
06.1990 - 03.1997
Certified Test Technician
General Dynamics
06.1986 - 02.1990
Advanced Electronic Theory - Associate of Applied Science -
Golden State Schools
High School -
John W. North High School
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