Leon Ward
Birmingham,AL
Summary
Versatile Security Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with [15] years of progressive experience. Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds, and conducting screenings.
Authoritative Security Manager well adept in handling safety and security in supervisory and administrative capacities. Advanced knowledge of security regulations to implement and supervise safety programs. Maintains records, generates reports and applies good judgment and expert intuition to make sound decisions.
Overview
10
10
years of professional experience
Work History
Case Manager
Alabama Therapeutic Educational Centers/GEO Group
2022.11 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Residential Youth Care Worker
Kings Home / Department of Youth Services
2016.10 - Current
- Oversaw medication administration according to prescribed schedules, ensuring proper dosages were given accurately while maintaining detailed records of such transactions.
- Collaborated with case managers, therapists, and other professionals to develop personalized treatment plans for optimal results.
- Completed clear and concise documentation of youth behavior and actions.
- Adapted counseling techniques to best suit individual needs of each client.
- Facilitated group counseling sessions to support and encourage client growth.
- Reacted to disturbances within facility by attempting to reason with residents and separating or implementing physical restraint or isolation.
- Documented residents'' progress toward goals regularly, allowing for accurate tracking of growth over time.
Shift Supervisor
Alabama Therapeutic Educational Centers/GEO Group
2014.02 - 2022.11
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Supervised team of [16] security personnel during shift.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Submitted documentation for bi weekly payroll.
Education
Nursing
T.A. Lawson State Community College
Birmingham, AL02.2025
High School Diploma -
G.W. Carver High School
Birmingham, AL06.1996
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Emotional awareness
- Staff Management
- Performance Tracking
- Written and verbal communication
- Proficient in microsoft office, excell, secure manage and presi presentation
Timeline
Case Manager
Alabama Therapeutic Educational Centers/GEO Group
2022.11 - Current
Residential Youth Care Worker
Kings Home / Department of Youth Services
2016.10 - Current
Shift Supervisor
Alabama Therapeutic Educational Centers/GEO Group
2014.02 - 2022.11
Nursing
T.A. Lawson State Community College
High School Diploma -
G.W. Carver High School
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