Leona Chiarappa
Owner
Oakridge,Oregon
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
18
18
years of professional experience
Work History
Senior Coordinator
Crime Victim Services Pakistan
Pakistan
09.2021 - Current
- Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
- Designed and executed employee engagement initiatives, leading to increased retention rates and overall job satisfaction.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed cross-functional teams for successful project execution, ensuring timely completion of tasks within budget constraints.
Owner
Let's Go Forward LLC
Beaverton, OR
02.2019 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Military Police Officer
Florida National Guard
Crystal River, FL
10.2005 - 10.2017
- Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
- Monitored criminal activity in community to identify suspicious activity.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Education
Bachelor of Science - Entertainment Business
Full Sail University
Winter Park, FL05.2017
No Degree - Massage Therapy And Skin Care
Aveda Institute - Winter Park
Winter Park, FL05.2014
Skills
- Presentation Design
- Customer Service Management
- Cross-Functional Collaboration
- Policy Development
- Project assistance
- Phone and Email Etiquette
- Team Leadership
- Multitasking and Organization
- Financial Management
Timeline
Senior Coordinator
Crime Victim Services Pakistan
09.2021 - Current
Owner
Let's Go Forward LLC
02.2019 - Current
Military Police Officer
Florida National Guard
10.2005 - 10.2017
Bachelor of Science - Entertainment Business
Full Sail University
No Degree - Massage Therapy And Skin Care
Aveda Institute - Winter Park