LEONA KNIGHT
Fort Pierce
Summary
Dynamic Assistant Manager with a proven track record at Cato Corporation, enhancing cash accuracy and driving customer satisfaction through exceptional service. Skilled in recruiting and interviewing, I effectively coached teams to boost performance and resolve operational issues, ensuring a seamless shopping experience. Committed to fostering positive customer relationships and achieving sales goals.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Cato Corporation
03.2025 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
Sales Associate
STUART LAWN AND GARDEN
05.2020 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
Assistant Manager
TREASURE COAST LAWN EQUIPMENT
11.1999 - 04.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
BASIC
WESTWOOD HIGH SCHOOL
Ft. Pierce, FL05-1984
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Scheduling and planning
Timeline
Assistant Manager
Cato Corporation
03.2025 - Current
Sales Associate
STUART LAWN AND GARDEN
05.2020 - Current
Assistant Manager
TREASURE COAST LAWN EQUIPMENT
11.1999 - 04.2020
BASIC
WESTWOOD HIGH SCHOOL
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