Leona Shelley
Summary
Detail-oriented with over 17 years experience in telecommunications, over 2 years experience as a receptionist and over 2 years experience working from home. Delivering customer service, creating training documents and reviewing customer/employee documented interactions to ensure customer needs are met in a quick and friendly manner.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Internet Support and Receptionist
HTC - Horry Telephone Cooperative
05.2006 - Current
- Creating training documents and maintained SharePoint.
- Reviewing customer/employee documented interactions to ensure the best service to customers.
- Input data in to spreadsheets.
- Assisting supervisors,
- Scheduled internet installation for customers by phone.
- Mailed post cards and letters to customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided information to installers in the field.
- Worked 1 year at employee help desk.
Education
Associate Degree in Computer Technology -
Horry-Georgetown Technical College
Conway, SC05.2005
Skills
- Detail oriented
- Microsoft Office
- Data entry
- Working with orders
- Telephone skills
- Scheduling appointments
- Verbal and written communication
- Customer/Client relations
- Creating documentation and reports
- Reviewing customer/employee documented interactions
- Assisting supervisors as needed
- Works well alone and with a team
Certification
MOUS Expert Level Microsoft Word
MOUS Expert Level Microsoft Excel
Timeline
Internet Support and Receptionist
HTC - Horry Telephone Cooperative
05.2006 - Current
Associate Degree in Computer Technology -
Horry-Georgetown Technical College
MOUS Expert Level Microsoft Word
MOUS Expert Level Microsoft Excel
Similar Profiles
Hannah RobertsHannah Roberts
Customer Relations Associate at Horry Telephone Cooperative Inc.Customer Relations Associate at Horry Telephone Cooperative Inc.
Kimora FeltonKimora Felton
Customer Service Representative at Horry Telephone Cooperative Inc.Customer Service Representative at Horry Telephone Cooperative Inc.
Angelica GodboltAngelica Godbolt
Technician 1 at Horry Telephone Cooperative Inc.Technician 1 at Horry Telephone Cooperative Inc.