Leonard Brackney

Assisted in selecting products for customer orders. Packaged and shipped orders to customers. Provided associates with necessary boxes for order fulfillment.

• Diagnosed and repaired hardware and software issues for diverse customer devices.
• Provided technical support, ensuring optimal functionality of computers and peripherals.
• Configured and installed operating systems, applications, and network settings for clients.
• Conducted routine maintenance checks to enhance system performance and reliability.

• Trained staff on troubleshooting techniques and proper equipment usage protocols.
• Collaborated with team members to streamline repair processes, reducing turnaround time.
• Assessed customer needs to recommend tailored technology solutions and upgrades.
• Mentored junior technicians, fostering skill development and knowledge sharing within the team.
• Linked computers to network and peripheral equipment.
• Performed troubleshooting to correct computer hardware and software malfunctions.