50 Years of Professional Customer Service
Leonard Dixon
Capitol Heights,MD
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Seasoned Service Manager bringing 35 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
1
1
Work History
Service Manager
Firestone Complete Auto Care, BRO
08.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
Driver
MV Transportation Inc.
06.2018 - 08.2019
- Cleaned vehicle regularly to maintain professional appearance.
- Followed all relevant traffic laws and safety regulations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Service Maintenance Technician
Eastern Lift Truck Co
07.2016 - 01.2018
- Replaced worn or broken parts on machines and equipment.
- Inspected and maintained equipment to keep items in top working condition.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Developed and implemented strategies to improve maintenance processes.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Operated varied hand and power tools to complete repairs.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
No Degree - Automotive Mechanics
The Excel Institute
05.2010
Skills
- Fire Safety Regulations
- Employee Supervision
- Order Supplies
- Customer Service
- Engine Components
- Assist Customers
- Maintenance and Repair
- Reliable and Responsible
- Service and Parts Teams Management
- Electricity
Timeline
Service Manager
Firestone Complete Auto Care, BRO
08.2019 - Current
Driver
MV Transportation Inc.
06.2018 - 08.2019
Service Maintenance Technician
Eastern Lift Truck Co
07.2016 - 01.2018
No Degree - Automotive Mechanics
The Excel Institute
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