Leonard Taylor
Senior Level Mgr
Everett,WA
Summary
Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
53
53
years of professional experience
Work History
General Manager of Operations
LTD Ford Lincoln
Centralia, IL
08.2001 - 12.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Devised processes to boost long-term business success and increase profit levels..
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team,.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Evaluated and negotiated contracts to procure favorable financial terms.
Corporate Risk VP
Citi Corp
01.1984 - 12.1991
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Elevated new business opportunities while implementing effective networking strategies.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Provided resolution to complex and confidential issues.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote .
- Instructed senior leaders on appropriate employee corrective steps.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
Branch Manager
Ford Motor Credit Company
Buffalo, NY
04.1970 - 01.1984
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Proved successful working within tight deadlines and a fast-paced enviroment
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor Of Applied Science - Business Administration And Management
University Of Arkansas At Pine Bluff
Pine Bluff, ARCertifications - Corporate Compliance & Sales Management
Ford Motor Co Training Inistute
Detroit MichiganSkills
- Organizational Structuring
- Profit and Loss Control
- Budget Controls
- Business Leadership
- Desktops, Laptops and Mobile Devices
- Compliance Requirements
lct10071@gmail.com
Contact Source
Timeline
General Manager of Operations
LTD Ford Lincoln
08.2001 - 12.2022
Corporate Risk VP
Citi Corp
01.1984 - 12.1991
Branch Manager
Ford Motor Credit Company
04.1970 - 01.1984
Bachelor Of Applied Science - Business Administration And Management
University Of Arkansas At Pine Bluff
Certifications - Corporate Compliance & Sales Management
Ford Motor Co Training Inistute