Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leonard J Cramer II

Carencro,LA

Summary

Accomplished Master Technician with a proven track record at Kenworth Of Louisiana, enhancing vehicle performance and shop productivity. Expert in diagnostics and adaptive problem-solving, I've mentored junior technicians and fostered customer loyalty through exceptional service. Skilled in advanced electrical systems and strong communication, I consistently exceed quality and timeliness expectations. Experienced Automotive professional with strong background working on various types of vehicles. Quick to identify mechanical and elctrical issues and complete repairs. Bringing strong work ethic and record of reliability.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Master Technician

Kenworth Of Louisiana
07.2009 - Current
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
  • Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
  • Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
  • Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
  • Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.

Master Technician

Acadiana Coaches
08.2002 - 07.2009
  • Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
  • Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
  • Maintained a safe working environment by adhering to company safety protocols and industry best practices.
  • Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
  • Ensured smooth shop operations by managing inventory, ordering parts as needed, and maintaining tools in optimal condition.

Mechanic Level 3

Schlumberger
04.1996 - 12.2001
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.

Education

Bachelor of Arts - Business Management

Penn Foster College
Scottsdale, AZ
03.2014

Bachelor of Science - Electrical, Electronics Engineering Technologies

Grantham University
Slidell, LA
05.2006

Skills

  • Strong Communication Skills
  • Expert Diagnostics
  • Adaptive Problem Solving
  • Advanced Electrical Systems
  • Troubleshooting skills
  • Transmissions
  • Engine Rebuilds
  • Suspension Systems
  • Diagnostic abilities
  • Fuel systems

Certification

Kenworth Master Technician


Cummins Mid-Range and Heavy Duty Engines


Paccar MX13 and MX11 Engines


Eaton Transmissions



Timeline

Master Technician

Kenworth Of Louisiana
07.2009 - Current

Master Technician

Acadiana Coaches
08.2002 - 07.2009

Mechanic Level 3

Schlumberger
04.1996 - 12.2001

Bachelor of Arts - Business Management

Penn Foster College

Bachelor of Science - Electrical, Electronics Engineering Technologies

Grantham University

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Leonard J Cramer II