Leonardo Elias
Highland Park,IL
Summary
Results-driven professional with expertise in application analysis and optimizing business systems at both departmental and enterprise levels. Demonstrated success in collaborating with cross-functional teams to test, implement, and refine systems that solve problems and enhance operational efficiency. Recognized for strong analytical skills, effective research capabilities, and exceptional communication strategies.
Overview
2
2
years of professional experience
Work History
Business Systems Analyst
Presbyterian Homes
Skokie, IL
10.2022 - Current
- Consulted with internal teams to develop recommendations on how to better utilize current systems.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Trained staff and users to work with computer systems and programs.
- Provided application support to users for existing systems and post-implementation.
- Participated in 'on-call' rotations to provide after-hours support to users in crisis situations.
- Analyzed business needs and translated them into system requirements.
- Implemented changes based on feedback from users and management teams.
- Troubleshot and resolved problems with programs and systems.
- Expanded or modified system to serve new purposes or improve workflow.
- Developed, documented and revised system design procedures and quality standards.
- Provided excellent customer service and attention when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Science - Management Information Systems
DePaul University
Chicago, IL08-2022
Skills
- Research and analysis
- Software and hardware installation
- Solution implementation
- Documentation
- Requirements gathering
References
References available upon request.
Timeline
Business Systems Analyst
Presbyterian Homes
10.2022 - Current
Bachelor of Science - Management Information Systems
DePaul University
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