Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Leonardo Gomez

Woodland Hills,CA

Summary

I am a dynamic leader and problem-solver with a proven track record at Porsche, adept at delivering exceptional customer service and training. I excel in managing vehicle inventory,servicing, and enhancing ownership experience. Skilled in communication, I thrive under pressure and foster team collaboration.

Overview

7
7
years of professional experience

Work History

Porsche Pro

Beverly Hills Porsche
Beverly Hills, CA
05.2020 - Current
  • Spearhead client education, providing in-depth, hands-on training for new owners on vehicle technology and features, ensuring seamless integration of advanced systems.
  • Manage the Porsche Drive Inventory, overseeing vehicle servicing requirements, including damage repairs and routine maintenance, to maintain peak vehicle performance and customer satisfaction.
  • Lead and mentor a team of Porsche Pros, ensuring excellence in customer service and technical support, fostering a collaborative, high-performance environment.
  • Utilize exceptional problem-solving skills to address and resolve any vehicle-related issues, delivering tailored solutions to enhance the ownership experience.
  • Deliver VIP-level service to high-profile clients, ensuring prompt and efficient handling of their vehicle service needs, including seamless transportation and timely repairs.
  • Act as a liaison with the front desk, managing client calls with professionalism and efficiency, and ensuring seamless communication between departments.
  • Collaborate with courtesy vehicle representatives to efficiently manage the handover of new vehicles to customers, ensuring a smooth transition and enhanced customer satisfaction.
  • Coordinate dealer trades, ensuring accurate documentation, timely vehicle transfer, and inventory updates.
  • Conduct general vehicle inspections upon delivery from port to ensure high-quality standards and immediate readiness for sale.
  • Manage vehicle lot organization, ensuring optimal display, accessibility, and safety for all inventory.

Sales Porter

Santa Monica Audi
Santa Monica, CA
12.2018 - 05.2020
  • Oversaw the organization and upkeep of the vehicle lot, ensuring an orderly, accessible, and visually appealing display of inventory.
  • Played a key role in detailing sold vehicles, ensuring that each car met the highest standards of presentation and customer readiness.
  • Conducted thorough inspections of incoming vehicles, ensuring they met company quality standards before they were added to inventory.
  • Facilitated dealer trades, ensuring efficient and timely exchange of vehicles between dealerships, while maintaining accurate inventory records.

Sales Porter

Toyota of Glendale
Glendale, CA
06.2018 - 12.2018
  • Oversaw the organization and upkeep of the vehicle lot, ensuring an orderly, accessible, and visually appealing display of inventory.
  • Played a key role in detailing sold vehicles, ensuring that each car met the highest standards of presentation and customer readiness.
  • Conducted thorough inspections of incoming vehicles, ensuring they met company quality standards before they were added to inventory.
  • Facilitated dealer trades, ensuring efficient and timely exchange of vehicles between dealerships, while maintaining accurate inventory records.

Education

High School -

Champs Charter High School
Van Nuys
07.2016

Skills

  • Leadership
  • Problem solving
  • Ability to teach others
  • Microsoft Excel/Word
  • Analytical and critical thinking
  • Customer relations
  • Organization and time management
  • Fast learner
  • Excellent verbal and written communication skills
  • Team Player
  • Good at following management directives
  • Handle high-pressure situations

Awards

Certified Porsche Brand Ambassador, 2023

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Porsche Pro

Beverly Hills Porsche
05.2020 - Current

Sales Porter

Santa Monica Audi
12.2018 - 05.2020

Sales Porter

Toyota of Glendale
06.2018 - 12.2018

High School -

Champs Charter High School

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Leonardo Gomez