Leonardo Gudino
San Antonio,TX
Summary
I'm an ambitious and passionate individual, always ready to go above and beyond.
I thrive in dynamic work environments and am eager to bring my energetic and positive attitude to the team
My drive to excel and my love for engaging with others fuel my dedication to any role I take on.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
Corpus Christi, TX
02.2024 - Current
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Adhered to all health code regulations when handling food items or beverages.
- Enforced safety protocols within the restaurant environment at all times.
- Assisted with training new front of house employees on procedures and policies.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Worked with managers to report and resolve customer issues or concerns.
Education
Computer Engineering
Carroll High School
Corpus Christi, TX04-2025
Skills
- First Aid Training
- Menu knowledge
- Food allergy awareness
- Strong Work Ethic
- Phone Etiquette
- Money Handling
- Complaint Handling
- Social Perceptiveness
- Staff Coordination
- Team Collaboration
- Stock management
- Point of sale systems
- Payment Processing
- Multilingual
Timeline
Front of House Employee
Chick-fil-A
02.2024 - Current
Computer Engineering
Carroll High School