Leonardo Impagliazzo
Haddonfield
Summary
Results-driven operations management professional with over 25 years of experience. Expertise in conflict resolution and team leadership, consistently delivering exceptional customer service. Proven track record of enhancing staff performance through comprehensive training programs. Seeking opportunities for community engagement and personal development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Wawa Food Markets
Pennsauken
12.2000 - 01.2026
- Oversaw daily operations of multiple convenience store locations.
- Managed staff training and development programs for team members.
- Implemented inventory control measures to optimize stock levels.
- Directed customer service initiatives that improved shopper satisfaction and loyalty.
- Coordinated marketing campaigns that increased visibility of seasonal offerings and sales.
- Fostered a positive work environment through team-building activities.
- Maintained compliance with health and safety regulations across stores.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained communication channels with staff to streamline operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
BBA - Business Administration And Management
Immaculata University
Malvern, PA05-2018
Skills
- Operations management
- Inventory control
- Compliance management
- Marketing strategy
- Customer relationship management
- Staff training
- Team training and development
- Leadership development
- Team leadership
- Conflict resolution
- Problem solving
Certification
ServSafe Certification (Exp June 2028) - National Certification for food safety, hygiene and cross contamination controls. EHACCP trained.
Accomplishments
Wawa PRESIDENT CLUB Inductee on five occasions.
Fiscal Year: 2024; 2012; 2011; 2009; 2005
Wawa GM achieving the TOP 10% in the company through financial, compliance audits and Survey satisfaction
Fiscal Year: 2024; 2012; 2011; 2009; 2005
Wawa GM achieving the TOP 10% in the company through financial, compliance audits and Survey satisfaction
Timeline
General Manager
Wawa Food Markets
12.2000 - 01.2026
BBA - Business Administration And Management
Immaculata University