Leonardo Lemus-Botello
Kingsburg
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
Walmart
Selma
06.2025 - Current
- Help customers with paying their bills, like PG&E, SoCalGas, etc.
- Handle phone calls received
- Be able to send money transfers to other countries
- Know how to properly cash checks
- Provided exceptional customer service by actively listening to inquiries and resolving issues to enhance customer loyalty.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Other
Walmart
Selma
07.2024 - Current
- Made sure the carts are kept filled up in the store to ensure customers shop with ease
- Help pull pallets into the store using a pallet jack
- Stock the shelves with items received from the pallets
- As well as cover the lead whenever they were on vacation, absent, or lunch
- Prioritized and organized tasks to efficiently accomplish service goals.
Cashier
Walmart
Selma
07.2024 - 06.2025
- Processed transactions efficiently, ensuring accuracy in cash handling and enhancing customer trust.
- Worked closely with team members to streamline checkout processes, leading to faster service and improved customer satisfaction.
- Engaged customers with product recommendations, resulting in increased sales and enhanced shopping experiences.
- Provided friendly support to customers, fostering a welcoming environment and encouraging repeat visits.
- Processed high volumes of transactions with precision, boosting customer trust and minimizing discrepancies in cash handling.
Delivery Driver
Spark
Dinuba
02.2024 - 07.2024
- Delivered packages efficiently across designated routes, achieving on-time delivery and enhancing customer satisfaction.
- Monitored traffic patterns and adjusted routes proactively, leading to reduced delivery times and improved fuel efficiency.
- Implemented a digital tracking system for deliveries, providing real-time updates to customers and enhancing transparency.
- Executed timely deliveries, ensuring customer satisfaction and fostering repeat business through reliable service.
Education
Associate of Arts - Kinesiology
Reedley College
Reedley 01.2024 - 05.2025
Associate of Arts - Physical Education
Reedley College
Reedley, CA 01.2024 - 05.2025
High School Diploma -
Parlier High School
ParlierSkills
- Conflict Resolution
- Customer Service
- Adaptability
- Team Collaboration
- Problem Solving
- Phone call handling
- Customer billing support
- Customer satisfaction
References
- Karla Cruz, Walmart (Manager), (559) 258-4078
- Salvador Cervantes, Walmart (Manager),(559) 747-4863
- Daniel Gonzales, Reedley College, daniel.gonzales@reedleycollege.edu
Languages
- Spanish
- English
Certificates
- Intersegmental GE Transfer Curriculum
- CSU GE Breadth
- Automotive Lubricant Technician
Timeline
Customer Service Associate
Walmart
06.2025 - Current
Other
Walmart
07.2024 - Current
Cashier
Walmart
07.2024 - 06.2025
Delivery Driver
Spark
02.2024 - 07.2024
Associate of Arts - Kinesiology
Reedley College
01.2024 - 05.2025
Associate of Arts - Physical Education
Reedley College
01.2024 - 05.2025
High School Diploma -
Parlier High School