Leonardo Maduro
Oviedo
Summary
Highly motivated, enthusiastic sales professional with consistently strong sales accomplishments in a fast-paced, competitive environment. Combine management expertise with proficiency in sales to enhance and maximize productivity; successful in launching goal-driven initiatives that generate substantive results. Skilled in account acquisition and management, including market research, competitor analysis and lead generating. Computer proficient. Fully bilingual (Spanish/English).
Overview
27
27
years of professional experience
Work History
Tax Research Specialist
ADP (Advance Data Processing)
Maitland, FL
01.2018 - 01.2026
- Client Support. Helping our clients by providing customer support via written correspondence. Also responding to tax notices inquiries sent from State agencies. Support involves partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continually upgrading personal knowledge and skills on payroll and state compliance, standard operating procedures, administrative practices+, and desktop support tools to develop and maintain your ability to support our clients.
- Adhered to a daily schedule and productivity quota and organized to deal with the notice volume.
- Provided consultation and collaborate to answer non-technical question supporting less experienced specialists on the team.
- Originally hired as Employment Tax Account Manager. Worked and communicated with twelve business accounts to resolve client tax related issues using strong interpersonal skills and product knowledge.
Indirect Prepaid Account Executive
PR WIRELESS - BOOST Mobile
San Juan, PR
01.2013 - 01.2018
- Develop and support five Authorized Retailer – Wireless Phone Business Partners Account.
- Accountable to provide sales leadership to 27 sales locations.
- Surpassed 2017 YTD quota by 47% - highest among peers.
- Collaborated with members of other departments to complete sales transaction and operational processes.
- Maintain friendly and professional customer interactions.
Indirect Sales Key Account Manager
T-Mobile Wireless CO
San Juan, PR
01.1999 - 01.2011
- 2004 - Promoted to Key Account Manager. Grew customer base from seven accounts to nine accounts in one year period. Exceeded sales quotas three straight years 2004-2007. Received “Top Performer Award”.
- 2000 – Promoted to Selling Merchandiser Supervisor. Supervised and collaborated with two Selling Merchandisers to support and develop 27 sales locations.
- 1999 – Hired as Selling Merchandiser. Achieved “Golden Sun Award” for continuously surpassing sales quota over 75%
Education
MBA - Accounting
UNIVERSITY OF PHOENIX
San Juan, PR01.2008
BBA - Production Management
UNIVERSITY OF PUERTO RICO, Main Campus
San Juan, PR01.1995
Skills
- Successful in penetrating new target accounts by creating trust, building relationships, and customizing product/presentation to their needs
- Committed to a high level of customer service, customer retention and customer satisfaction through exceptional service and responsiveness
- Effective problem-solver who takes pride in "partnering" with clients to analyze needs and recommend creative, workable, cost-effective solutions
- Combined the ability to think-out-of-the-box to discover new business opportunities to increase profits, market share, and penetration
- Strong ability in building, developing and motivating sales teams, improving morale, and maintaining a stable work force in difficult times and fast-paced environment
Timeline
Tax Research Specialist
ADP (Advance Data Processing)
01.2018 - 01.2026
Indirect Prepaid Account Executive
PR WIRELESS - BOOST Mobile
01.2013 - 01.2018
Indirect Sales Key Account Manager
T-Mobile Wireless CO
01.1999 - 01.2011
BBA - Production Management
UNIVERSITY OF PUERTO RICO, Main Campus
MBA - Accounting
UNIVERSITY OF PHOENIX