Leonardo Orduna
Fayetteville,AR
Summary
Dynamic professional with expertise in customer relationship management and conflict resolution. Proven ability to resolve complex issues and implement effective marketing strategies to enhance visibility and drive sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Owner
EBay Store
Fayetteville, Arkansas
03.2020 - Current
- Handle customer inquiries and resolve issues promptly and effectively.
- Implement marketing strategies to increase store visibility and attract buyers.
- Keep records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Communicate with customers to understand their needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision-making.
Cook & Cashier
Mama Rosa Taqueria Food Truck
Hindsville, Arkansas
02.2022 - 08.2024
- Resolved customer complaints regarding food quality or services provided.
- Managed and organized day-to-day sales for financial records.
- Resolved complex orders by employing active listening to ensure satisfaction for customers.
- Directed and executed large-scale events for up to 5,000 attendees, and ensured satisfactory results financially.
Fresh Produce Associate
Walmart
Huntsville, Arkansas
06.2020 - 11.2020
- Assisted customers in selecting fresh produce and answering inquiries.
- Greeted customers and provided excellent customer service.
- Provided assistance with special requests from customers related to product availability or substitutions.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Greeted customers and offered to help locate items.
- Followed instructions to properly arrange merchandise items.
Education
Some College (No Degree) - Business
University of Arkansas
Fayetteville, Arkansas, AR05-2028
High School Diploma -
Huntsville High School
Huntsville, AR05-2020
Skills
- Customer Relationship Management
- Marketing Strategy
- Active Listening
- Conflict Resolution
- Decision Making
- Time Management
- Relationship Building
- Attention to Detail
- Customer Relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Gym Fitness Enthusiast; extremely comfortable with heavy weight
- Participating in Team Sports
- Reading Nonfiction Novels
- Managing Personal Finances
Accomplishments
- Organized a charity fundraiser to raise over $5,000 for a patient with cancer.
- Donated cultural food to the teachers and staff of Huntsville Intermediate School.
Certification
- Arkansas Real Estate Certificate
- Food Handler Certification
Timeline
Cook & Cashier
Mama Rosa Taqueria Food Truck
02.2022 - 08.2024
Fresh Produce Associate
Walmart
06.2020 - 11.2020
Business Owner
EBay Store
03.2020 - Current
Some College (No Degree) - Business
University of Arkansas
High School Diploma -
Huntsville High School