Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
Certification
References
Timeline
Generic

Leonardo Rodriguez

Bronx

Summary

Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional problem-solving skills. Adept at working effectively with others and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mobile Expert

T-Mobile
New York
09.2019 - 08.2024
  • Managed diverse client portfolio, nurturing relationships and consistently exceeding sales targets.
  • Leveraged market research and product knowledge to identify customer needs and set expectations.
  • Executed mobile device troubleshooting for Android, iOS, and Chromebook platforms.
  • Conducted telecommunication troubleshooting to resolve technical issues efficiently.

Maintenance Operator

Managed by Q
New York
11.2018 - 07.2019
  • Achieved high customer satisfaction by maintaining cleanliness of client facilities.
  • Executed efficient time management strategies across multiple client accounts.
  • Verified task integrity while traversing between client accounts to ensure quality standards.
  • Coordinated with team members to establish effective plans of action.

Photo Technician

Walgreens
New York
07.2016 - 10.2018
  • Addressed inquiries and concerns regarding products sold, ensuring customer satisfaction.
  • Maintained workstation printers to ensure operational efficiency.
  • Created digital and physical photo designs based on provided structures.
  • Produced government-compliant passport photos, upholding quality assurance standards.

Education

High School Equivalency Diploma -

The Metropolitan High School
06.2016

Skills

  • Effective communication skills
  • Bilingual proficiency in English and Spanish
  • Analytical problem solving
  • Technical troubleshooting for mobile devices
  • Flexibility and adaptability
  • Efficient time management
  • Collaborative teamwork

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Resistance Training
  • Drawing/Painting
  • Reading

Certification

  • Google IT Support Professional Certificate – Coursera / Google
    Completed: [04, 2025]
  • Credentialed by Google; hosted on Coursera
  • Technical Support & Troubleshooting
  • Operating Systems (Windows, Linux)
  • System Administration
  • Computer Networking

References

References available upon request.

Timeline

Mobile Expert

T-Mobile
09.2019 - 08.2024

Maintenance Operator

Managed by Q
11.2018 - 07.2019

Photo Technician

Walgreens
07.2016 - 10.2018

High School Equivalency Diploma -

The Metropolitan High School

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