Leonardo Soares
Winter Garden,FL
Summary
Proven customer service expert with a track record at Publix, where I elevated client satisfaction through exceptional communication and problem-solving skills. Demonstrated ability to work collaboratively, enhancing team goals with a keen attention to detail. Achieved significant improvements in customer experience, underscoring my commitment to excellence and flexibility in dynamic environments.
Overview
2
2
years of professional experience
Work History
Grocery Clerk
Publix
Winter Garden
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Associate
Publix
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Horizon High School
Winter Garden05.2024
Skills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Customer service-focused
- Flexible Schedule
- Team contribution
Timeline
Grocery Clerk
Publix
10.2022 - Current
Customer Service Associate
Publix
10.2022 - Current
High School Diploma -
Horizon High School