Leonardo Torres
Alabaster,Al
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Receptionist
Pelham Internal Medicine
Pelham
04.2023 - Current
- I work the front desk as a receptionist, I take the calls, take messages for the nurses and the Doctor, call patients to confirm appointments/go over their labs
- Check in and out patients, taking their copay.
Call Center Representative
J.L Morgan & Associates
7057 Medowlark Dr Birmingham Al 35242
01.2022 - 01.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Server/cashier
Habaneros Mexican Restaurant
Alabaster
01.2019 - 09.2020
- At Habaneros I would deal with customer service and I would deal with money
- I had to make drinks, ring up people, take to-go orders.
Education
Diploma -
Thompson High School
Alabaster, AL05.2019
Skills
- Customer Service
- Good with Time Management
- Communication
- Teamwork
- Fast Learner
- Punctuality
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Pelham Internal Medicine
04.2023 - Current
Call Center Representative
J.L Morgan & Associates
01.2022 - 01.2023
Server/cashier
Habaneros Mexican Restaurant
01.2019 - 09.2020
Diploma -
Thompson High School