Leonardo Zapata
McKinney,TX
Summary
Bilingual and adaptable manager specializing in customer service and operational efficiency. Demonstrated ability to lead teams, manage inventory, and maintain high service quality standards.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil
McKinney, Texas
10.2024 - Current
- Led daily service center operations, overseeing automotive services, workflow, staffing, and customer experience in a fast-paced environment.
- Trained, coached, and developed team members to uphold high standards for safety, service quality, and productivity.
- Managed sales performance, inventory, cash handling, and customer concerns to support efficient operations and meet business goals.
Feed Loader
Bear creek country store
Bells, Texas
07.2024 - 08.2024
- Ability to lift 50 Ibs feed stock bags, for long periods of time.
- Forklift certified, and ability to direct or drive skid-steer Facilitated material movement by lifting heavy feed stock bags.
- Obtained forklift certification and operated skid-steer to manage material handling tasks.
Education
Bonham High School
Bonham, TXSkills
- Service management
- Inventory management
- Cash handling
- Customer service
- Team leadership
- Bilingual {Spanish}
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Service Center Manager
Valvoline Instant Oil
10.2024 - Current
Feed Loader
Bear creek country store
07.2024 - 08.2024
Bonham High School